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Implement different notifications for each Organisation in Service Desk

Implement different notifications for each Organisation in Service Desk

Hi All,

I am hoping someone can help me work something out. I currently support 7 organisations on my service desk each separated into their own Organisation. The issue I am having is that there is a select few people that wish to get 'Issue Created' notifications for only 2 of the 7 Organisations. Is this possible?

I have searched for hours and I can't seem to work this one out. Any ideas?

Thanks!

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It's probably worth looking at the Notification Scheme.

Create a group for those few people
Create a new Notification Scheme
Event Issue Created assign the group on this permission
Assign the new Notification Scheme to the 2 projects
Testing

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Sorry Bryan,

I am trying to apply the Notification Scheme to *Organisations* within the service desk and not individual Projects. Is this possible?

Regards, Kyle

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Implement different notifications for each Organisation in Service Desk

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