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Display SLA not in days/hours but in time after a upgrade

Marco Brundel
Marco Brundel
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March 5, 2019

After the upgrade of Jira Service desk from 3.8.1 to 3.15.3, the display of SLA times has been changed from Days / hours to time. How can I get the display back to days / hours?

After upgrade:

time na upgrade.PNG



For upgrade
time voor upgrade.PNG

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 15, 2019

Hi Marco,

I saw that you created a ticket with our support related to this same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket.

Regards,
Angélica

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Marco Brundel
Marco Brundel
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March 18, 2019

The situation is not due to an upgrade from Jira. It has to do with the functionality of an add-on. I am in further contact with the add-on supplier about this.

Regards, Marco

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