Community resources
Community resources
Community resources
Jira Service Management
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We want to find the best way to move a ticket from One SD to the respective SD. Example: Customer accidentally created ticket for Infrastructure Service Desk but the ticket was for Tech Supp...
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Our space's language is English, but sometimes I see that the field title "Summary" get's translated to Russian - it's different from different browsers we try it on. There's no auto-translate enabl...
372 views 1 1 Deleted user January 27, 2020 -
We’re excited to announce our upcoming incident detail look which will be live on Tuesday 28th January 2020. As an incident management tool, Opsgenie offers the incident details page as the sour...
- Article
- opsgenie
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We have Service Desk set up in Jira Server. Customers have jira accounts and accounts are associated with organizations accordingly under Service Desk customers. These users create service desk requ...
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Hello! I am using JIRA Software and JIRA Service Desk both server versions. I developed a project to automate documents approvals step-by-step by different users (from different departments). Now I...
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Hi, I can't add a custom email account in Jira Service Desk. Nothing happens when clicking the three buttons in the bottom. I have tried multiple browsers with all extensions disabled ...
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Hi Team, i am creating a customer time to resolution (Avg) report and i see some difference in the hrs spent for following cases: 1) when i use the filters and select the component it gives me X hrs...
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Hi, I have just started with Jira Service Desk for a evaluation against other products and so far it's great :) But I can't configure the senders email address and Googleing and searching thi...
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I am trying to set a multi-user field using the API - I am running this from the ScriptRunner console, but I don't think this is a ScriptRunner issue. My code is as follows: put("/rest/api/3/issue/...
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I want to add a customer to a ticket as watcher but I keep getting the following error message: The user .... does not have permission to view this issue. This user will not be added to the watch li...
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Hi all, I have setup a SLA that says tickets are paused while waiting for customer. However, I have an automation rule set up that closes tickets if the 'Waiting for customer' status has been ther...
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Please tell me the mail notification cycle (time) when changing the status or entering a comment.
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Hello, I need Bug type in another Bug & Sub-Bug Issue. Did all kind of required changes like issue type, workflow, schema etc. still not shown in particular project while in another project ...
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Hi, is there a way to create reports in Jira service desk according to rating level? like if I want to filter customer who marked 3 star rating.
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When I try to add apps from the Market Place, I get this message, then the app install times out and the app is removed. Is there any way to fix this?
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Hi, i modified the jira-servicedesk-X.X.X.jar file as desribed here: https://confluence.atlassian.com/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-default-792305989...
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Hello, we are using Jira Service Desk Server version. I would like to move everithing I have already, issues, mails, attachements to the cloud. I see, that I have to make an export file, I start i...
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Hey, do u guys know a way to create a field where I can select the future assign agent directly? So a customer can choose from a support form his/her fav. agent, something like this. Best
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I didnt understand this "link issue" issue. I want to put this field in my request form, so a customer can block or link another tickets / issues. It is under Hidden fields with present values, I c...
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HI Im getting the following error when I'm creating a new epic. I have addon of vLinks version Version:1.2.5- jira version 7.13
1,643 views 2 0 Deleted user January 26, 2020 -
Hello everybody I have displayed the time registration in the issue form. I can read the whole time in the API but unfortunately the comments recorded are not. The closed issues are saved to a sh...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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I am trying to add a new customer to my Jira service desk. The customer has an ID of a different domain name. All my other customers use the same domain as the one approved on my Atlassian account. I...
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Is there a way to auto email my announcements to my customer from the service desk portal? I want to be able to broadcast a general event announcement on email, so it resides as eviden...
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Hi, When the customer replies to ticket via email, I as an admin can see that reply, but customer cant see his own replies when he is viewing the ticket in customer's portal
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We want some users to have access to create reports. Will this require administrator permission? We don't really want them to have administrator permissions. There are 2 administrator groups: Jira ad...
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