Community resources
Community resources
Community resources
Jira Service Management
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Hi, we have some Service Desk Customer Portals. Some of them are for specific customers only, others are in general open for all. For example, Service Desk A is visible for Customer A Service De...
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it shows an item in status waiting with a check mark, this should not be the case as it suggests completion. How can I change this ?
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Hi Support Team! We`re successfully working with Jira Software in our development team but want to extend the functionalities with the Jira Service Desk to fit the needs of your Customer Care depart...
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An existing Gmail account has been registered with JIRA Service Desk. After that, if you try to set the email address in the email channel settings, it will fail.
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Hi! I've just installed a new instance with Jira 8.6.1 and Service Desk 4.6.1 (server). I'd like to disable the account verification email setting in a new project, but unfortunately, that setting i...
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Is there a way to see the history of user profile and who is making the change? We have more than one admin and user profiles are being changed with no good reason. We would like to understand...
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We are going to be using Atlassian Access and SCIM to provision our users. We've had a successful proof of concept regarding provisioning of Agents into groups such as "ITS Agents" and "Site Admins"....
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Hello, We initially started with a single service desk queue and added all the customers. Down the road some of the existing customers become agents in their own queue. Where it gets confusi...
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Is it possible to update field values when creating or updating a case via email? For example, can I send an email to create a case and change the priority or assignee in the same email? Than...
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By default, emails to users come from jira@myaddress.atlassian.net. can I make notifications and comments come from email support@mydomain.com
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Does anyone know how to configure Service Dest to use SSL in docker? The problem I have now is when I restart docker container my configuration is gone. This container has volume mapped to /va...
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There was a recent change that my users don't like that I want to reverse but can't seem to find a way to do it. A couple weeks ago the following message started showing to my Service Desk user...
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Hi there, I have 2 questions to ask regarding GrafanaV2 integration: 1. Is it possible to get included in the alert chart image (snapshot) to be parsed? If so, how can I get it? According t...
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We've been working in the "old view" of Jira Service Desk for a while and the latest UI change has affected the day-to-day process by putting the MASS of the customer-description at the very top, rat...
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When clients are looking at their requests in the portal the fields visible are fairly limited. Is there a way to add additional fields such as due date and assignee so the customer knows when the it...
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In our ticketing queue, the SLA sometimes shows the "Time to first response" is listed first, and other times the "Time to resolution" is on top. Is there a way to keep the "Time to first response" l...
- Question
- jira-service-desk-server
- server
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Hello, I am using a groovy script with JMWE to set the Security Level based on a custom field in a Post Function during ticket creation. When I try to do the same thing during another tr...
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Hi Is there any opsgenie icons we can call? something like slack :fire: ? or we have to push UTF-8 characters if we need something like this Thanks in advance for the help Daniel
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- opsgenie
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Setting up queues - I want Agents to see: All My Tickets, All My OPEN Tickets, All My Closed Tickets
I know every Agent has default tickets Assigned to Me and Waiting on Me. Our agents need to see Closed Tickets to review triage steps, etc. The problem is if we create them then they are ...
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Hi, I'm just playing with the Jira Service Desk to get a feel for its functionality. Where/How do I change the work flow (or respond to raised tickets)? If I follow the admin link (https://aspitec...
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Hi everyone, I have installed the server version free trial at a JIRA Service Desk 4.5.1 instance. The problem is that it seems that is not configured property and I can't try out the tool. ...
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The hand icon is present but nothing happens when I click any of the options highlighted in the image;
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Hi, we have a notification on our portal mentioning: "you do not have an authorized acces token for the remote resource. Authenticate with undefinded" What is this about and how ca...
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Hi, We have two projects active. both using the webportal. but if we create a customer in project B and this person goes to the webportal, they don't seem to have permission on the web...
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Hello, I'm looking for suggestions for an app, it should be more customer-oriented. Basically I want to send notification and email in case of the incident to specific group of clients. I sh...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |