Community resources
Community resources
Community resources
Jira Service Management
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Hi community Currently I'm setting up a new service desk. Meaning, it is not in a productive environment yet. I created a Webhook, connected it to our MS Teams, enabled "comments" and ticked "creat...
- Question
- cloud
- jira-service-desk
- jql
- webhook
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Is there a way to set for an SLA to change once a priority of an issue is changed to a different priority with different SLA, but without resetting the previous counter? For example case was...
- Question
- cloud
- jira-service-desk
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Hi, I'm using the Jira Service Desk in a next-gen environment, and I have a very minor annoyance but that is costing me minutes per day, so I figured I'd at least try my luck here. When I try ...
- Question
- cloud
- jira-service-desk
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Our current Jira Service Desk Cloud automation is built in the regular "Automation". Some of the automations are beginning to grow in complexity, and we'd like to move/convert them to "Project Autom...
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Hello yet again, I would like to provide customers with certain documents, when they fill in a request in the customer help Portal. For example: When customers want to report a bug to our 1st lvl,...
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this is regarding Notify agents of tickets nearing SLA breach under automation. By default, only allowed to set time as 30 minutes or 1 hour. I need to change this time to 2 hours. is it po...
- Question
- cloud
- jira-service-desk
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Does the community forum is part of Jira service desk product?
- Question
- cloud
- jira-service-desk
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Hi, I am trying to create a table in jira description using the markup language but when I refresh the page I see the table for a split second and then switches back to markup. I am not sure i...
- Question
- cloud
- jira-service-desk
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Is there a way to have Service Desk notifications sent to some customers but not others? We have a scenario where a process is being run by an RPA Bot and when the process completes it sends a succe...
- Question
- cloud
- jira-service-desk
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Currently we have a Slack channel where we get alerts for a service desk requests from all of our customers. Now that we have several customers using our service desk and submitting tickets, it...
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I integrated Opsgenie with Jira. I would like Jira to create a ticket if an alert receives in Opsgenie. I am testing it with an email. I can see email alerts in the Alert tab, but it is not creating ...
- Question
- alert
- cloud
- issue-create
- jira-software
- +1 more tag...
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Can I have one level of field as dropdown and other level of cascading to radio or text button? or both filed always have to have dropdown itself?
- Question
- cloud
- jira-service-desk
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I have to port a form from confluence to Jira Service Desk form. I need to have a set of values asked to the requester based on the value selected in preceding custom filed. I tried the cascading lis...
- Question
- cloud
- jira-service-desk
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Hi everyone, My team has used Jira Software for a number of years and we have just decided to adopt Jira Service Desk. I'm in the process of configuring this and my manager wants users to be a...
- Question
- cloud
- jira-service-desk
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Hey, community! I require your help. I need to realize the work of SSO for JSD. I want to make it possible for my users to log in to the portal without entering their username and password. The acco...
- Question
- jira-service-desk
- jira-service-desk-server
- sso
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Hi, We are trying to implement the JSD widget into our website, so that we can get our procedures in order and improve our support. However we have our own KB that is quite detailed...
- Question
- cloud
- confluence
- jira-service-desk
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Hi, I need to move a Jira Service Desk project from one tenant to another. The other tenant is currently using Jira Software, with multiple projects and confulence spaces. but does not have Jira Se...
- Question
- cloud
- jira-service-desk
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I am starting a new service desk in my organization. We deliver cloud based ERP software to our customers. When we have issues in the product, I want to record them as issues within servi...
- Question
- cloud
- jira-service-desk
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All, I could use some help. I am attempting to remove all user from my company, @macstadium.com, from the Request participants field. I've been able to create a variable and put all...
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Hi there, I would like to know where can we find information on all security patches. I understand we only get notification for critical patches in our inbox, but been told that there is a lis...
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Hi, Our default language is set to German and our Customer Portal is showing everything in German as expected, except for the Status in the Issue View. I have tried to go to Project...
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I want people from discord to be able to use their accounts to login into my service desk application and create a ticket using their discord name without needing to create a second account at atlass...
- Question
- cloud
- jira-service-desk
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Hello, In every JIRA SD ticket there is a drop-down menu called "More". Is it possible to make one or more of those buttons visible outside the drop-down menu (e.g. to not use the drop-down menu, bu...
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Hello, I tried Surveys for Jira, trail mode, to collect the comment associated with the client rating. However, it appears that the satisfaction scale did not work and it redirected to a page whenev...
- Question
- cloud
- jira-service-desk
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Hi team, I would like to be able to see or generate an overview of the values for compare process like: {{comment.Request participants.accountId}} How can I know or find ou...
- Question
- cloud
- jira-service-desk
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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