Jira Service Management

Hi, I'm having an issue here as well. I've read the GSuite stopped supporting "less secure apps" on in June 2020 for new connections.  What is the alternative for now until Jira offers an OAuth ...

• Question

"Manager: Manager is required."   when trying to submit a ticket at all manually im assuming this is also messing with incomming email request as i have not seen anything come in as of today.&...

• Question
• cloud
• jira-service-desk

Hi, I'm looking to change the key of my Service Desk project. I understand that once I do this, the project will be reindexed. Are there any negative risks associated with this, or is it a simple un...

• Question
• cloud
• jira-service-desk

Hi,  In our notification policy workflow, I added policy that would dedupe for the same alias.  For testing purposes, I set:  - Match All Alerts Then - Delay/Suppress -- Delay no...

• Question
• alert
• duplicate
• opsgenie

I have a few domains, i have added two to the whitelisting for the incomming mail so that they will not be hit from the email handler and rejected. This still keeps happening. Is there anywhere else ...

• Question
• cloud
• jira-service-desk

My company uses Jira Service Desk Cloud. We would like to ship tickets to and from a vendor's Jira Service Desk.  Is this possible?

• Question
• cloud
• jira-service-desk

Hi there For us it would be really useful to be able to add slack channels as the recipient of notifications in the same way that we can add users. For example, being able to add a slack channel in ...

• Question
• cloud
• opsgenie
• slack

Team, I need to get value of custom field named as "work" depending on below data Value of custom field work should come as PROJ if project1 have issue type as bug Value of custom field work shoul...

• Question
• cloud
• jira-service-desk
• jira-software

By default, Service Desk Cloud provides a number of gadgets and reports.  We've just installed an on-prem version of Service Desk and all these gadgets are missing. Why are they missing, and ho...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Jira only reads the From header to generate a ticket.  however when AWS AES forwards an email it requires that the From address be a verified address and so therefor will not allow the original ...

• Question
• cloud
• jira-service-desk

Hi   We're developing a new portal and we find a problem with the issue view on customer portal side. We have hide some fields on customer create issue screen using Scriptrunner Behaviours, a...

• Question
• behaviours
• customer-portal
• field
• jira
• jira-server
• +4 more tags...

I would like to change the "request created" response a client receives across around 70 service desks, is there a way to change across all of these or do I have to update each individual SD? We hav...

• Question
• cloud
• jira-service-desk

Hello,   There is no option for Jira local user to change their own password (see screenshot)          

• Question
• jira-service-desk

Hello, is it possible to use Service Desk for internal IT ticketing/tasks or do I need Jira Core additional to Service Desk?  In detail: Is it possible to create some sort of projects/tick...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi community, I am not an expert in scripting but am really eager to learn more and to get things done by using groovy and Script Runner. Today I kindly ask you for your support since I get stuck. I...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi, I have a problem with add customers. Where I can add? I see a knowledge base but its not work. Left is knowledge base and right is my account Pls help :

• Question
• cloud
• jira-service-desk

Hello,   I'm trying to configure a dropdown-list, which has specific values depending on the user, who opens it. For this I am using the custom field "Database Picker" which uses a SQL query t...

• Question
• database
• groovy
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• +2 more tags...

Hi,   I have a Classic Service Desk Project and I do not see the button to configure for a different Scheme for Notifications I have the free plan Do I need to change something in the projec...

• Question
• cloud
• jira-service-desk

Hi Team,   very Good Morning,   Currently i am using JIRA Automation and internally i am using a Send a Web Request functionality which will send an API and get the response back t...

• Question
• cloud
• jira-service-desk

Hello Jira team, Maybe this is my stupid question :)  I'm doing the integration with Jira by sending email to my instance(General Service Desk project) so that it will create a ticket automati...

• Question
• cloud
• jira-service-desk

 i need to export activity history of issues  for auditing purposes.   

• Question
• cloud
• jira-service-desk

Hi! In our company, there are employees that don't have access to the Jira service desk, but, occasionally, we have to share customer emails with them when it pertains to their work. Is there ...

• Question
• cloud
• email
• forward
• issue
• jira-service-desk

Good Evening, I am working on setting up a new Issue Type called New Business.   I have created a few new fields that I wanted to be able to populate for tracking purposes.  I have c...

• Question
• cloud
• jira-service-desk
• screen
• screen-scheme

We've been trying to import a single project from our backup instance to our dev instance. It seemed like it worked except that for some reason the Request type didn't get populated for any of our is...

• Question
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, I have linked Jira Service Desk with our IT support shared mailbox. But I am only receiving some of the emails in Jira I tried testing the email channel according to https://confluenc...

• Question
• cloud
• jira-service-desk