Community resources
Community resources
Community resources
Jira Service Management
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I did not receive any JIRA emails after I were re-instated in my company. No JIRA emails in my outlook account Parimaladevi@planetart.com Inbox.They recreated my email account but I ...
394 views 5 0 Deleted user April 23, 2020- Question
- cloud
- jira-service-desk
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Hi All, I am developing one of the addons to the Jira service desk server. This is my requirements: - I want the information about the user when it got created into the Jira service desk.&...
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Of course, I've just found the answer myself... right after I posted the question here. -> I needed to configure the fields within the "Anfragetypen" as well, then it worked :) @admin, please clo...
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Hi Team, Currently we do not have the SLA visibility for intermediate transactions in CHD (Issue) history. For instance, in the below CHD-47403 we cannot view the SLA when ticket was moved ...
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Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...
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Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...
- Question
- cloud
- jira-service-desk
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Our organisation has created a new service with another name, look and feel compared to our current services. Is it possible to create a new (extra) customer portal with another visual identity? We a...
- Question
- cloud
- jira-service-desk
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Hi, Im currently trialling the free cloud version of Jia Service Desk. I have setup with 2 people. Myself as the admin and Head of Service Management and a colleague as a Service Desk Analyst. He ha...
- Question
- cloud
- jira-service-desk
- people
- team
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We just signed-up for the free version of Jira Service Desk but how do we get access to the REST APIs so that we can develop integrations?
- Question
- api
- cloud
- jira-service-desk
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Is there a way when using Jira Service Desk for IT to separate the knowledge base for the whole company to self-serve on IT matters and the internal IT documentation, such as processes?
- Question
- cloud
- jira-service-desk
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Hello, Is it possible to prevent customers from disabling notifications on the portal and in Mails ? Thank you, in advance, for your answers. Best regards.
- Question
- cloud
- jira-service-desk
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Heya, is there a way to have indents in the new Issue view/editor? It seems to get completely filtered out, even if you paste it in. The only time indents are able to be used seem to be th...
490 views 1 0 Deleted user April 23, 2020 -
Good morning, I have this issue. Users are complaining that when they do a comment in jira service desk as add internal note it is not shown in the portal, I am clear about that...
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I was wondering if ServiceDesk can be used as a community Q/A platform. Where either all the people in an organisation can ask questions of a project and see each other's questions and answers or the...
- Question
- cloud
- jira-service-desk
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I'm trying to get a notification if an SLA is soon to be breached I tried the At-risk SLA alert template of the Automation. I don't see an option to select a group, only individual users, so I sele...
- Question
- cloud
- jira-service-desk
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Hello Team, As we want to create the Subtask automatically The main point is when the parent ticket is creating automatically the subtask also want to create automatically even though we don't want...
- Question
- automation
- cloud
- scriptrunner
- sub-task
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We’re pleased to announce that we have added incident management features for all customers on the latest paid plans (Essentials, Standard, and Enterprise). There’s no additional charge or change req...
- Article
- incident-management
- opsgenie
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I've been using JSD cloud since the start of the year. Just in the last week or so I've noticed a couple of comments from customers across different issues (tickets) have been showing up as internal ...
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I have created a number of knowledge-based articles for our customers to use but I need to be able to add the "raise request" link to each article, to save then having to go back to the main screen t...
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This come in an email, looks like sporadic timing. and comes with this: Issue Subscription Filter: (0 issues) Subscriber: removed2 I have remov...
- Question
- cloud
- jira-service-desk
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I am very new to this system, and am struggling with it I did this before, now I can't remember how to do it How do I change the email that the customer sends requests to?
- Question
- cloud
- jira-service-desk
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Hi, I need help resetting my SD license since the server-id changed while adding a parameter to the database URL in dbconfig.xml. This effectively destroyed my configuration and made Jira now prompt...
537 views 7 0 Deleted user April 22, 2020 -
Hi! I restored old database into new Jira user account (woodpeckersystems.atlassian.net). All the issues were imported, but It shows that project MAIN Lead user is empty (atlassian.net/secure/Browse...
- Question
- cloud
- jira-service-desk
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Given that OpsGenie is a cloud product and that the Australia is not a region that is accessible, I need to understand what data OpsGenie stores, especially if our incidents write data that is deemed...
- Question
- opsgenie
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I have been fine-tuning all sort of stylistic settings these days (deleting test issues, renaming issue types, other small things) in preparation to roll-out the service desk and now for some re...
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