Community resources
Community resources
Community resources
Jira Service Management
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how can i set up an email service
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Hi there, We would like to send welcome emails to our customers. These emails will include information of how to use the Service Desk and a few steps of our process. We want to manage and keep ever...
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Hi There, We have a couple of SLA's in place, but have one that doesn't work that well. We have cases where we have to meet an SLA time using a workaround to keep the business running...
- Question
- cloud
- jira-service-desk
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Hi, I don't fully understand the Service Desk Agent system. There are 3 Agents and we have 50 user licens in Jira. What exactly are the differences between those Agents and the other Jira users? Wha...
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Hello, I have quite a lot of issue with this format: Summary: "21389213219 Example summary 1" Reporter: "no-reply@example.com" Text: " Name: Customer Name Email: customer@example.com Requ...
- Question
- cloud
- jira-service-desk
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I am trying to extract the records of those JIRA tickets from a particular project which has linked issue's and issue type should be BUG or DEFECT. Tried something like this: Project = FNT ...
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Hello, This is JIRA v8.3.1 with JIRA Service Desk Application v4.3.1 I am working in a language translation, so I went to atlassian repository and downloaded the se...
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Scenario 1: Change Request is created by a customer and filled up initiating Division field as "Team A", after filling-up the necessary fields, he will manually change the status to "Ready for Sanit...
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We would like to display our Atlas CRM Company & Contact fields in filter results, queue columns, and dashboards for issues linked to Atlas CRM Companys & Contacts. I can use JQL to query by...
- Question
- atlas-crm
- cloud
- jira-service-desk
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Hi, we use JIRA (cloud version) currently and would be going to self-hosting architecture for a number of reasons. My question is, 1. that are there any configurations that are different for...
- Question
- cloud
- jira-service-desk-cloud
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I accidentally upgraded to the latest Jira interface. Is there a way to revert back to the older version?
403 views 1 0 Deleted user April 28, 2020- Question
- jira-service-desk
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Hi, I am using diff functions to calculate the aging of a given a ticket. {{now.diff(issue.created).prettyPrint}} the output is negative but my answer is like -3 days 8 hours. How ca...
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Hi Support, I have added confluence knowledge base to servicedesk, but when I am trying to search some articles from that space it is not working. I saw a video when you search for smth you recei...
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Hi, On JIRA service desk cloud, we struggle with email notification settings. On a classic service desk project, all users are added, with the same role (service desk team). Some...
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The new Jira Service Desk Next-Gen project type comes as the simplified solution for easy to start and use for your help desks, without needing a Jira administrator. One of the differences in compa...
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Hello, Is it possibile to export cloud backup of a single project? When I download the xml + images zip I have no option to choose which project to backup, and the xml downloaded has different proje...
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Is there a way to combine several requests into a single request? I don't want to close them because they either involve several people or are the same request with more info.
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When I tried to create the Service Desk Widget, the following error message appeared: Any help will be appreciated.
- Question
- cloud
- jira-service-desk
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Hello All. I'm new to Jira SD and busy setting up projects for Incident, Request and Change Management in Next Gen. We will not be using emails to generate requests so I wish to disable the Issue T...
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around 20 emails a day from people that don't actually need to create a ticket. A few of them are from our internal system. I want to know if I can drop all requests that come from someemail@example....
- Question
- cloud
- jira-service-desk
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Hi all, I'm new on Jira. I'm setting up some Service Desk Rules. I need to write these rules: 1- Link a new created issue with other existing issues if some fields are similar. 2- Assign an issue ...
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Hi all We run a JIRA Service Desk 4.4.1 (Server) with Jira Software 8.4.2 (Server) on a Windows Server 2016 and an Windows Server 2016 PostgreSQL-Server. As per requirement we need to make one of o...
- Question
- jira-service-desk
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Olá, Estamos testando a ferramenta e percebemos quando abrimos um chamado, percebemos que o cliente que está dentro de uma organização, consegue em 'solicitações->todas' no portal de atendimento,...
- Question
- cloud
- jira-service-desk
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Hi, I would like to give different access to my agent. I have two groups of agent. I created an Security Issue Scheme and in this scheme i created two levels of security...
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Since some days, email sent from customer (only one as far I know) did not create support ticket automatically. SMTP communication has been tested, messages sent from customer to others are arriving...
- Question
- cloud
- jira-service-desk
Atlassian Community Events
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