Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm in dire need of assistance regarding the External System Import. Few things: After the successful import, there's an SLA we call "response time". Basically how this functions is when it...
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I can't tell from Atlassian's resources on pricing. Also, Atlassian hasn't responded to our multiple requests for info using this page: https://www.atlassian.com/company/contact
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Can you isolate the use of a Jira Add-on so that the add-on attributes only show on specific Jira issues based on the Jira Project those issues are created on?
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My question is a two part question: First, is there a way using notifications, to notify specific agents when an issue is created? For instance, if we only want to have Tier 1 agents to receive a no...
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Hello, I am using next-gen service management on cloud. I have a custom field on my request submission form where a customer can fill in a sales number related to their problem. It is a singl...
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We have an SLA that we must respond to different priority tickets a certain number of times per day. How would I set this up in the SLA set up for Jira Service Desk?
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Realizei a criação de status no fluxo de trabalho, porém inserir esse status na solicitaçao do cliente, não é possivel retornar para outros status como por exemplo finalizar o chamado.
- Question
- cloud
- jira-service-management
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We are busy testing the products out and I enabled the Jira Service Management and one user on our system is automatically added as he is a trusted user. I need this to change so he is not added but ...
- Question
- cloud
- jira-service-management
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Hello, The company I work for is in the process of transitioning over to Jira Service Management (Server). My biggest concern is the lack of features available in the Customer Portal. One of our re...
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Hello, Do you still need to have a notification scheme on JSM project if you have automation set up for alerting?
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Hello friends! Using Jira Service Management, I'd like to generate a service availability report that given a service, a list of service outages (from major incidents or changes) and a calendar can ...
- Question
- cloud
- jira-service-management
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Dear contact I can't get through a dedicated link, the link is addressed to our general mailbox but I don't seem to have access as handler? What to do? gr
- Question
- cloud
- jira-service-management
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Hello In february my colleague posted a ticket "JST-553388 API and Request Type" for a project where we want to change Request Type via API. Now we have started a simular project bu...
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Hi, I can't find a way to display the projects by card. In this article https://confluence.atlassian.com/servicedeskcloud/blog/2018/12/our-new-help-center-is-ready-for-your-customers-to-experie...
- Question
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Our customer portal has been configured to choose only between Open, Closed and All requests. Picking closed request work fine - all does as well but when choosing Open requests - both Open and close...
- Question
- cloud
- jira-service-management
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Hello, I would like to add a new column (a boolean) into the jiraaction table. Is there any problem with doing so? I am trying to mark certain comments ahead of extraction as relevant and...
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Hi, I have a Single Select Custom Field “Team-Jira” and in Insight ObjectType “Hardware” the attribute (select) “Team Insight”. The choices in Single Select Custom Field “Team-Jira” and attribute (...
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...bsp;"key":"sd.public.comment", "value":{ "internal":true } } }
440 views 0 0 Deleted user January 28, 2021 -
Opsgenie’s newest mobile app offers multiple enhancements including customizable saved search, read-only postmortems, an app-switcher, a quick lock option for added security, and more. Read below for...
- Article
- opsgenie
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can we add attachment option or more field in given blue highlighted space
- Question
- cloud
- jira-service-management
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Today i have to release a new Service Desk for my Comopany, but i can't find where i can change the default Service Desk. If you go in the UI on the SD Button, this is what i mean exactly. Kin...
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Hello, I want to add all my customers in service management, how can i do this ? My customers don't have an account in JIRA. My goal is to give them access to the portal without having to cr...
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Hi, Really strange issue here. We started using JSD in production last week. Works like a charm. However, there is one user that does not come up in JSD. When she sends an email, nothing happens. ...
- Question
- cloud
- jira-service-management
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Hi, I have a custom field, it is a dropdown with Yes or No. Users have the ability to edit this field on any ticket. It is modifiable directly on the issue screen. Is it possible to r...
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Tenho aqui na estrutura o Jira Service Manager e gostaria de Habilitar a funcionalidade de Chat bot para abrir chamados automáticos: Uma necessidade que teria é a integração com o Work...
- Question
- cloud
- jira-service-management
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