Jira Service Management

What is the best / fastest way to update a field for all issues matching a condition? After a bulk data import, we have some temporary fields i.e. 'Assignee (T)' I want to update 'Assignee' to mys...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   We are using the Refined plugin for our on-premise Jira service management, and we encounter a problem when we are trying to set up the knowledge base search.   Basically, we h...

• Question
• jira-service-management
• jira-service-management-server
• refined
• server

I have many attachments in each issue but only wanted to show the notification.jpg attachment. Here is my code but it does not seem to work: {{#issue.attachment}} {{#if (filename=="notification.jp...

• Question
• cloud
• jira-service-management

Hi, i have connected our Icinga Server to Opsgenie and all is working well. For a faster troubleshooting i would like to get the Icinga Check URL to Opsgenie, so i have only to click on the URL a...

• Question
• cloud
• opsgenie

Dear all, We actually receive in slack the following sample Dynatrace message format type as seen below : We plan to connect Dynatrace dirctly with opsgenie in order to receive that same messag...

• Question
• opsgenie

I have this {{#issue.comments}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}   I would like to change the comments format of date to be europe/madrid and put ...

• Question
• cloud
• jira-service-management

When i create a project, i do not see the usual name, details and templates option. Instead i'm given options to choose between Kanban, Scrum or Bug.

• Question
• cloud
• jira-service-management

Mimecast is blocked some emails from JIRA: Type10020 DescriptionIP Found in RBL Informationspamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?192.174.81.121   Anyone else h...

• Question
• cloud
• jira-service-management

Notifcations Page is Blank in service management project

• Question
• cloud
• jira-service-management

Hi there  I was wondering is there any way to archiving the jira boards? As i want to move the inactive and old boards which are not being used in the archive space.

• Question
• cloud
• jira-service-management

Hi all, I have a Jira Service Desk Cloud and use it as our internal ticketing system. The customers are coming from Office 365 AD which I own. Is there a way for me to integrate the AD with JSD ...

• Question
• jira-service-desk-cloud
• jira-service-management

Necesito implementar el dominio de mi correo electronico para responder los tickets de JMS. Por ejemplo, cuando responda un ticket salga con mi dominio cac@midominio.com no con el dominio de Atlassi...

• Question
• cloud
• jira-service-management

Hello there,   A team member by accident deleted a Jira Service Management Project from our account, with all the tickets and history :(, we haven't been able to recover it.  I just revi...

• Question
• cloud
• jira-service-management

I need view all organizations registered in a project. How do I do it? In the Organizations section it does not list all, only 250 but it does not show the rest.

• Question
• cloud
• jira-service-management

By mistake I changed the type of a service desk project, and the tickets or incidents were eliminated, how can I recover them? or how do I know if there are backups?

• Question
• cloud
• jira-service-management

Hi, Problem: I'm trying to get the domain name of the reporter to be set as a label in my issues as they are created. Right now, I have a regular expression working in all of the regex testers onli...

• Question
• cloud
• jira-service-management

I and a colleague are both clearly administrators in a service management project. When I go to a queue and open an issue, I see the agent view, with all the fields on the side, etc. When he opens an...

• Question
• cloud
• jira-service-management

When an issue is created I setup a security group for confidentiality. The current assignee need to add a watcher of their group that is in the same security group.   Thank you  

• Question
• cloud
• jira-service-management

Hi there,   Is there a way to create an automation in a Kanban Project that would create 1 Epic from an email that is received from a client or  an outside source (for example from a diff...

• Question
• cloud
• jira-service-management

Any reflection on the below:   How to automatically remove a request type from a portal group? I have been trying to use the automation rules (namely: "Send a Web Request") since this can...

• Question
• cloud
• jira-service-management

Hello Everyone, Im able to authorize my Incoming Mail using OAuth2.0 but when I test the connection I get the following error  Error Unfortunately no connection was possible. Review the err...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello :)    I am trying to clone an issue from a Service Desk project to another project but I want to keep the initial requester name in the description field. Could I do that with an au...

• Question
• cloud
• jira-cloud
• jira-service-management

Hola buenas tardes, Actualmente estoy generando una incidencia en JSM y en opsgenie se genera una alerta despues de la alerta se genera un incidente en opsgine y como existe la conexion entre opsgeni...

• Question
• opsgenie

Hi, there is a way to export via API Rest or Plugin in the same format csv like web interface?

• Question

Goal This article discusses how to route incoming calls from an Incoming Call Integration in Opsgenie based on time of day. This is useful for users who may want calls coming in during certain hour...

• Article
• opsgenie