Community resources
Community resources
Community resources
Jira Service Management
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Hi There!!! I usually organize our clientes/users by "Organizations", so that they can follow and interact with their respectives issues (or regarding issues from their organizations) by our...
- Question
- cloud
- jira-service-management
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I've went to Settings from the Jira Service Management page. I don't see the options that Atlassian has explained in their 'how-to'. Any help on how to delete a customer would be appreciated since th...
- Question
- cloud
- jira-service-management
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I am testing with Jira Service Management (cloud). I am adding a second "service" and I use the Create Service button, fill in the information, and click Create. It returns "We couldn't create...
- Question
- cloud
- jira-service-management
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As part of our security measures to rotate passwords, Does anyone know if there is a way to bulk change all the email addresses I have in our Jira service management instance. Your answers or sugges...
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We have a requirement where every Access request has to be audited a year after the issue is closed, to verify if the user still needs the access. I have created a filter that pulls in everythi...
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Hi, wie currently are on Jira Software an we used the official docker image to get it up and running. So everything works as expected. We use it mainly for software development but also to manage cu...
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Hello everyone We tried to use the new Service Management Tool from Jira, which is amazing. We customized some stuff, the only thing I cannot find is, where we can change the picture, ...
- Question
- cloud
- jira-service-management
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Hello, I have a Jira instance where when browisng the users, I get also the list of clients, that have made a ticket in our servicedesk, how can I limit the browse users to just Jira users?&...
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Please help me with finding the active agents account in JSD.
- Question
- cloud
- jira-service-management
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Generally we are getting tickets through user's email in service desk when user raise a ticket through mail or service desk portal based on user email domain the ...
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When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing. However, if you are just a Service Desk Team member (user project role), you do...
- Question
- cloud
- jira-service-management
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Dear Community I am new in Jira Service Mgmt and lost in documentation for the following setup 1. external customer sends an email 2. Jira Service Mgmt get's it 3. Jir...
- Question
- cloud
- jira-service-management
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We are evaluating the use of JIRA Service Management, in combination with Atlassian Access, for enquiries in our university library. For GDPR purposes a requirement is that personal data, and enquir...
- Question
- atlassian-guard
- cloud
- jira-service-management
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In our JSD we hav for e.q the field request participants(Managed) and one field in Request Participants(Locked) with an other Language. This brings the Problem when i would like to mention a request ...
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As per the religious background of the company I work for, our management and some customers dislike receiving automated email notifications on Sundays. Can I somehow exclude Sundays? By the way I'm ...
- Question
- cloud
- jira-service-management
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Is it possible to have a costumer portal in Jira?
- Question
- jira
- jira-server
- jira-service-desk
- server
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Hi, Is there any JQL solution to search for status mapped to customer view? Status for support = Backlog. Status for Customer = Waiting for Support I need to search for "Wai...
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I have a workflow where at one point we are deciding whether the ticket can be declined or approved. After 3 approvals the ticket will move to the approved status, one rejection and ticket will move ...
- Question
- cloud
- jira-service-management
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Hi All, We have moved to Jira Service Desk from another Ticket Management tool that relied on users emailing into a email address, which would log a ticket. We have moved that mailbox into Jir...
- Question
- cloud
- jira-service-management
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Hello Team, I am adding a custom field and hidding it from the portal. But when I do this, It is asking for preset value. When I am giving none it is asking for give any value. If I save this...
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Are Azure AD Sync attributes exposed to JQL or must the attribute be first mapped to a custom field?
I'm new to JQL and trying to build a filter that will allow our agents to quickly identify any issues that are unassigned and are in their local sites. Azure AD Sync is populating the City details fo...
- Question
- cloud
- jira-service-management
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Hi there, Is there a simple way (add-on or otherwise) that will allow me to edit the look and feel of email replies? I don't need it to have images or colors. I'd just like the replies to tic...
- Question
- jira-service-desk
- jira-service-management
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Hello, I am wondering if it's possible to grant Confluence access to users through Atlassian's API. I have a Python script that creates users. I am able to get ticket information and connect...
- Question
- api
- confluence-administration
- jira
- rest-api
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Hi Team, I'd like to setup the new ITSM template on our Jira cloud but I do not have the IT service management template available. As a test I setup a Jira cloud account with my own personal account ...
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HI Guys, we have a twice a day notification that sends out a weather forecast to our field workers. Is there a way to 1) auto close the notification after it has been sent and 2) not to escal...
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