Assigning a Jira ticket to Jira Service desk

[Gee Udobang]

A client who has Jira wants to be able to triage the tickets and then forward them to our Jira service desk (probably as an email request. How do they get the ticket sent to us if i provide them with are email address which we use to receive email requests.

[Mikael Sandberg · Accepted solution]

They can do this via automation that sends the request to the email you provide. In the automation they can decide what information to include.

[Gee Udobang]

Thanks a lot for that, I'll pass it on. I've tested it out and gotten it to work.