Community resources
Community resources
Community resources
Jira Service Management
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I'm tring to figure out the best practice for the gollowing use case: I'm giving support to a customer and I call him to solve the problem but I got no answer so I want to set up to a pending state ...
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I would like to translate the following labels on Jira service Management. Where can I find them? is blocked by blocks is cloned by clones duplicates relates to
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I've created a Object schema for licenses, so I can easily track the licenses that a user has assigned and its cost. I can get the list of the software and the cost with this: {{#lookupObjects}} ...
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There is an issue https://jira.atlassian.com/browse/JSDCLOUD-2518 but it looks not very popular, unfortunately. Jira Service Management allows restarting SLA in the same issue and it is SL...
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I've been trying to find out how to set custom status values on Jira Insight as seen in the screenshot below. Please assist me. Thank you.
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Hello, We are about to try Jira Service Management. Well - currently we are unsure which version we may use later on in our production environment. But based this we will start with the free versi...
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Hi All, We are testing Opsgenie with SolarWinds API integration. In SolarWinds, we setup general alert template to cover all node status. For example, we use node down alert to detect all no...
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- opsgenie
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What if your customers want to edit a field in a request? Use Automation and Comments: Define keywords in automation and search for these keywords in the user comments. Create a rule with a trigge...
- Question
- automation
- cloud
- comment
- customer-portal
- edit
- +2 more tags...
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Hi, I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time. What chatbot have you used? What steps need to be taken? How long d...
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Hello all, we try to create and automation rule with an else if, and we need to find the correct field which can used for any comment inisde a ticket? Please could you help me? Thank you very much...
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Hello Community, hope you are all doing well. I have created a Jira automation to create incidents triggered by a webhook, also using smart values. The rule works; however, I want to add a step to s...
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Hi I'm using jira service desk cloud version, but i can't see number of sub-task https://prnt.sc/4MfkiHwkGAKH How can i display number of sub-task just like this https://prnt.sc/MPecQ8QoeLyT Many...
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We have an integration set up between opsgenie and MS Teams (using the V2 integration type). Forwarding to teams has been setup and has been tested to work correctly. However we would prefer...
- Question
- integration
- ms-teams
- opsgenie
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Hi, I have scenario where I need to make certain attributes Read only so that user of Insight will not have permission to edit the value of that attribute.
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This article[1] talks about the possibility to integrate OpsGenie with webhooks. It says we can go to https://app.opsgenie.com/settings/integration/add/Webhook in order to set up the webhook. H...
- Question
- opsgenie
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We've been using the free cloud hosted Jira Service Management for about six months now, and we love it. We have 3 IT agents and about 200 users, so the license model works for us. However - I...
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Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
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Hi, I had an idea (for my onboarding tickets) into my ITSM on Jira : - user create one ticket with a Form with a specific label (E.g onboarding) - It trigger an automation rule to crea...
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TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that connecting ...
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n
- Question
- jira-service-management
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I'm liking the new forms feature JSM, I created a form but how can I access the history of all data put into that form across the project? Let's say I have a form for an iphone request for e...
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Hello, I'm currently using the Cloud free Jira Service Management and try to set it up before migrating our teams to this new tool. I'm clearly a newbie with Jira. I want to create an autom...
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Hello There's new user joined company and I invited him as by adding his email id in user management. However, this time the new user hasn't received anything. I tried to resend in user manage...
- Question
- jira-service-desk
- jira-service-management
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Hello, I have the same problem reported by https://confluence.atlassian.com/jirakb/requests-not-visible-in-the-jira-service-management-customer-portal-777026993.html, that is, when I change the...
816 views 4 1 Deleted user February 17, 2022 -
Hi all, Looking to see if anyone is in the same boat in regard to reporting. We are a Managed Service Provider, and have a requirement to put together monthly reports for customers and...
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