I need help updating my credentials - How do I get in contact with a real person to help?

Question

Hello Community,

During my use of JIRA, my email address changed due to a merger.  I'm the admin on the site but I'm not able to get to my account because it tries to verify to my old email which doesn't exist anymore.

I need to update my account and hand off the administrative responsibilities to another person.  How do I get in contact with a real support person to help me make the changes needed?

Thanks.

Mindi

Joseph Chung Yin · Answer

@Mindi Dippold -

You will have to go through Atlassian Support for the needed assistance.  Unfortunately, there is no direct person that you can call to discuss.  Just submit your request to https://support.atlassian.com.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.