Community resources
Community resources
Community resources
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Jira Service Management
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The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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This workaround is meant to help projects where it is necessary to assign a new issue/request directly to a specific agent to better organize the queue management. For a such scenario, ...
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Language support is a great feature so we can translate the customer portal, request types, and notifications on a Service project. Although it seems that the Request language field is set based on...
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Is your team growing on Jira Service Management? Do you have multiple projects that require automation rules? Are you looking for a way to help your admins scale their instances with automation? If...
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This workaround is meant to help projects where it is necessary to change the contents of the summary field to better organize a project queue. For this, I used ProForma with Automation For Jira...
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Hello Atlassian Community! Today, we’re stoked to be introducing activity feed filtering, a new incident management feature in Jira Service Management Cloud. By filtering the types of the event...
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Hi there Atlassian Community, at yasoon we spent some time researching about current ITSM challenges. We concluded our thoughts in the so called ITSM Workbook - yasoon Gone are the days ...
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On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on Nove...
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...sed for other purposes (eg. true or false test). Important related documentation: Building Forms in ProForma Working with Service Projects Working with Software & Business Projects P...
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Hi there, I'm Pedro and I work as a Support Engineer for the Jira Service Management team in AMER. Since Opsgenie was released bundled with JSM we started receiving cases where the customers were hav...
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O'Zapft is! - Do you like beer? AI Insights for Beer Jira Service Management Apptoberfest Demo is ready for your drinking pleasure. Have a taste and let us know how you like it!
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Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience will ...
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Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to sha...
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For many, summer is the best time to get a little rest and relaxation in. But as Halpers, we like to mix our R&R with a little bit of GSD (get sh*t done). While we definitely had our fair share o...
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Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can cli...
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When we first built Halp, our user base was comprised mostly of IT professionals managing common technical support requests like keyboard replacements or access requests. Our feature set was focused ...
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The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differ...
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Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). ...
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THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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チャットで同じような質問の対応に時間を取られてしまう…ということはありませんか？ リモートワークが主流になりつつある今、チャットでのコミュニケーションは非常に便利ですが、その気軽さゆえに同じような質問や問合せがたくさん来てしまい、手に負えなくなってしまったり、同様の対応の繰り返しに無駄を感じているという方も多いのではないでしょうか？ アトラシアンの新製品「Halp」は、Slac...
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Today, we have the privilege of featuring Community member @Kaj Sennelöv, a Team Lead and PM who has embraced change toward success and growth at Twikit. Read on to hear more about his path, h...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
