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Jira Service Management
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I am excited to introduce apps4agile.com to the Atlassian and Jira communities! Its mission is to make information - learnings, resources, and solutions - from the Atlassian ecosystem easy...
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We’re excited to announce our early access program for canned responses in Jira Service Management. This new feature will allow project admins and agents to create predefined responses that are frequ...
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Hi Community, We hope to see you at Team '23 this year for some fantastic sessions and stand-out keynotes from our founders Scott and Mike, along with Academy Award-Winning Filmmaker James Cameron ...
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In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
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This workaround is meant to help users that want to use cascading fields with forms or use a 3+ level cascading custom field type. So this is an option of the workaround from the features below: ...
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Hi everyone, We are excited to announce that we’ll be updating the core user experience of Assets in Jira Service Management Cloud in the coming weeks. We’ve simplified the user interface and have ...
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When a business grows rapidly sometimes simple things like contracts management become real pain. You can forget about notice period, or miss renewal date and then you face consequences. ...
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I am excited to announce that Jira Service Management can now support up to 10,000 agents on a single instance in cloud. This is a significant increase from the previous 5,000 and comes as the result...
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TL;DR: Join the virtual agent Early Access Program waitlist and be one of the first to try out Jira Service Management’s AI-powered virtual agent 🤖 Sign up here. Hi community friends 👋 We’re bu...
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It is my pleasure to announce that we are officially broadening the scope of Data Residency in Jira Service Management. Our teams have been working hard to close gaps and limitations associated with ...
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...ustomers. This solution is designed to help users outside of your business leverage the authentication credentials you already have for them. This project is a commitment on our public roadmap f...
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Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recen...
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Currently, it's not possible to add more than one question to the survey using the customer satisfaction in a service project. However, with forms and an automation rule, it's possible to...
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Why am I unable to link JSM Tickets to Opsgenie Alerts? When trying to link a JSM request to a Opsgenie Alert I get the following message: But why? To be able to link Jira Service Manageme...
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Introducing Jira Service Management’s new Unified Authentication Experience in your help center - a single page for new and existing customers, to get help or send requests faster. Why we created a...
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Summary When creating workflows in Automation for Jira, repeating actions a specified number of times can be a desirable function to have. While Automation for Jira has powerful Branching Compone...
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Summary When you purchase the Jira Service Management Product and grant Users licenses to JSM, they automatically have access to Opsgenie. This is because when purchasing JSM as a Product for any p...
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G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
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Hi Community, We need your help with putting an end to Bad Service Management! There’s no better way to do this than with the power of Jira Service Management⚡. One of our favorite parts about Jira...
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Summary The "VIP flag" allows identifying certain users as VIPs to tell the Service Desk Agents that the user should get special treatment. Cause The Feature Request below was raised for ...
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We are taking another step forward in helping you manage your customers in JSM. We have created a dedicated product access role for Internal Customers. To recap, there are two types of customers in...
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Hello! I’m a Product Manager with the JSM Assets team. Audit logs for JSM Assets is something we are going to be prioritising in the very near future. If you have a need for audit logs we would lov...
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...onsultancy and managed private and public cloud provider to mid-market financial services sector” business that has been in operation for more than 20 years. In 2020, driven largely by challenges of t...
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Many thanks to all our Atlassian Community for taking the time to share your feedback. Feedback from customers like you helps us shape and improve Jira Service Management and other Atlassian produc...
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Hello Community, We’re always looking at how to improve Jira Service Management and customer feedback plays an important role in making sure we're investing in the areas that will bring you the mos...
