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Jira Service Management
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Purpose: You want to hide all or some request types from the customer portal for company-managed projects. This article will show you how to achieve that. Solution: In the customer portal, ther...
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Edit: The Jira Service Management virtual agent is now in GA! Learn more. Hey there Since launching the Jira Service Management virtual agent in limited beta earlier this year, we’ve bee...
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After renaming a project, the Approval request email still refers to old project name - Why is this?
Problem: Following the steps in the article for editing service project details, the project name has been changed, but the email sent to the approvers requesting approval still refers to the old p...
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Jira Service Management is used not just for ITSM but for non-IT use cases as well. One that is gaining adoption is Human Resources (HR) Service Management. Recently we had an implementation whe...
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...any requests to get access to the feature, and because it's going to take some time for the public release we have decided to reopen the EAP as we understand that many customers would to use the f...
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IT service management (ITSM) is a way companies implement and run their IT. It comprises various activities and processes that support the entire lifecycle of an IT service. This includes (but n...
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Summary Sometimes it becomes necessary for management to get a view of how many tickets have been actively worked on, in a particular week. This information may be needed in order to send a report ...
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Summary You may be using Slack with Jira to create tickets from Slack messages, such as with Atlassian Assist. However, there natively is no way to have a link to the Slack message that created the...
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Summary It may be good to see how many comments or updates are made to Jira Issues from an analytics perspective to see if you have many long-running tickets, quick-solve cases - or - high/low acti...
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Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets feature...
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In this article, we detail the common design patterns for integrations in HR Service Management. Quick primer on the systems that serves HR Service Management use cases. Applicant Tracking System:&...
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Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
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Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
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...eedback or testing in the coming months please send an email to jps@earlyaccessprogram.atlassian.net with your contact details and feature requests you’d like to see included. You can follow our public...
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Hello Community My name is Manpreet, and I’m a Product Manager for JSM Cloud. Recently we rolled out Customer notification logs in Jira Service management Cloud that allows project admins to v...
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The success of every company depends on customer satisfaction. To ensure this, the right IT Service Management (ITSM) tool is essential. The market leaders in ITSM solutions are Ji...
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...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
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Hi Atlassian Community Members 🙌 Join us for our upcoming webinar on the topic of “Actionable Steps to Automate HR Service Delivery” on August 23rd at 2 p.m. ET, and learn how we c...
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Are you looking to gain better control over your SLA rules in Jira and ensure that you and your team are informed before any breaches occur? With the Jira Automation Rules and the SLA Time and Report...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management. In this event on August 16 at 10 a.m. PT, Andrew Ketchum, Incident Manager at Nextiva, and Kate Clavet, Sr. Te...
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Summary When working with JSM Incidents there is no way to automatically link Opsgenie Alerts to JSM Incidents. Or is there? With the new Incident REST API and the Opsgenie Alerts API, we c...
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When using JSM Chat to create requests, the Assist bot sets the original message as the ticket summary - it's not possible to configure if it should be the issue's summary or description. There is ...
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UPDATE: Thanks for all the sign ups! We have filled up all participant spots for this study. We'll keep you updated on the progress of this feature. --- Hello Community! We are workin...
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Update: August 2nd, 2023 Thank you to everyone who registered and joined our webinar last week! We hope it was helpful to you! The webinar is now on-demand and can be w...
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Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Asset Ma...
