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Jira Service Management
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If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
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Greetings, amazing support teams! 👋🏻 It’s Derya from Appfire. At Appfire, we’re dedicated to streamlining your workflow to ensure a seamless experience. A vital aspect of this is ...
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🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
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Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on...
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Hey community 👋 We’re thrilled to share that the Jira Service Management virtual agent for Slack is now generally available! The AI-powered virtual agent helps teams automate support requests in...
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Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
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We’re excited to announce that registration is live (and free) for Team Tour: Singapore 🎊 Join us live at the Marina Bay Sands Expo & Convention Centre to learn from Atlas...
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👋 Hello Atlassian Community! Blake here from the Jira Service Management team. In case you missed it, we recently hosted an Ask Me Anything (AMA) session where we delved into the exciting world of...
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Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
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At the end of September we had a great event with @Kate Clavet and @Jeremy Cooley sharing how we can use Jira Service Management and Jira Software. Thank you to ever...
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Hey there 👋 I’m Nicole, a product marketing manager for Jira Service Management’s AI offerings. I’m thrilled to share that several Atlassian Intelligence features are now available for org admins ...
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We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...
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Hello Community, My name is Manpreet, and I’m a Product Manager for JSM Cloud. Today, I am thrilled to announce an enhanced experience in how Jira Service Management handles images received via e...
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ITSM today can call for some complexity with all of our amazing technology and Saas products. Atlassian Jira Service Management leaves it pretty open for us to configure it how we want and add so muc...
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We built this for one our upcoming implementations. Sharing this as we feel may benefit other practitioners. The objective of this worksheet is to gather comprehensive information about your current...
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Update: Due to a holiday in our US offices, we've moved the release date for these updates to October 11. Hi there I’m Marie and I’m a product manager for Jira Service Management (and fo...
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Update: Due to a holiday in our US offices, we've moved the release date for these updates to October 11. Hi there I'm Marie and I'm a product manager for Jira Service Management. Earl...
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Jira Service Management customer satisfaction surveys rely on the Request resolved and Customer-visible status changed to be enabled on a project in order to be sent. A knowledge base art...
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This workaround is intended for people who would like that whenever an agent is added to the “Request participants” field, the user is removed automatically. When a customer adds an agent to their re...
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This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
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The way we manage employee experiences, onboarding, and day-to-day HR tasks has a direct impact on organizational success and employee satisfaction. In this article, we walk you through a qualifying ...
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Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has the...
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Summary Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as: Incident created Incident ended or ongoing Time to resolution In...
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Summary To start, when using Automation for Jira we have a trigger that reads incoming Webhooks. When we use this trigger, we can use the {{webhookData}} s mart value to represent t...
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In today's fast-paced software development landscape, efficient test management is the key to delivering top-notch products that meet user expectations and quality standards. Introducing QARA Enterpr...
