Community resources
Community resources
Community resources
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Jira Service Management
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Hi! We would like to share our newest material focused on the onboarding process using Atlassian tools. 🔗 Employee Onboarding Handbook: A Practical Guide with Atlassian products &n...
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We’re back with another webinar for Jira Service Management! Join the webinar on March 27 at 11 am PT to learn why businesses choose Premium and Enterprise editions to help them confidently scale and...
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Dive into the future of ITSM with Atlassian at Europe’s premier event, SITS - The Service Desk & IT Support Show, happening 17-18 April in the heart of London, UK. Get ready to be part of the ITS...
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Hi All, I cannot believe a month has already passed since we welcomed in the ICYMI series. But when a new month begins, we need to make sure we look back at the previous and all the amazing things ...
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I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
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Hi All. So this is a little late I am aware but due to a few things, it has taken me some time to get all the things sorted. ACE Solent had two events in January. Our own mini Jan slam if you will. O...
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G’day Atlassian Community! Are you working with both Jira Service Management and Jira Software Data Center? We would love to gain a better understanding of your cross-product workflow...
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Hi Community, After gaining expertise in Jira Service Management and obtaining certification, I wrote an article offering best practices from my point of view and valuable tips to assist Jira/JSM a...
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I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
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Join us for our upcoming webinar designed exclusively for HR Teams and IT teams supporting HR service management. We will explore how you can automate HR Service Management efficiently using Jira Ser...
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Hi Community, We are excited to present Assets Discovery 7.0.0 In this release, you'll find new improvements and features: Enhanced Agent Management Now, you can seamlessly manage your age...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Princi...
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Update: Thank you to all the customers that have shared feedback with us on these changes. We want to announce that we’ve decided to keep the lock emoji (🔒) functionality for adding intern...
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Hi everyone, As we approach Halp’s end of life on June 4, 2024, we’re making a few more experience changes to Jira Service Management chat for Microsoft Teams. These updates allow us to more closel...
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Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to sp...
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Update 1 May 2024 This EAP is now closed as we work towards releasing a new calendar across Jira Service Management and Jira. Thanks your your enthusiasm and feedback! Keep an eye out for the cale...
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TL;DR: I managed to find a way to get IDs and Names of the Affected Services and use those values for Sub-Task creation. It's much harder than it sounds and should be ;) I am very excited to an...
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Hello Atlassian Community, We want to share an important update about one of our Assets AQL functions - we’re deprecating the anyAttribute function and it will be retired on 31st March 2024. ...
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We're thrilled to announce that 20,000 agents are now available on Jira Service Management cloud. Building on our momentum in March, we’ve doubled the number of agents again to help meet enterprise n...
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Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
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I will outline two different solutions for this. The first one involves using default Jira features, while the second utilizes an add-on. 1 Proposal Process without Add-ons I assume that our cu...
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We’ve added the ability to create custom groups of queues to better represent how large teams coordinate requests on Jira Service Management. Behind every large sprawling project there are many age...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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Starting today, use Jira automation’s powerful engine to create rules powered by emoji in Slack. As long as you have Jira Service Management chat set up, you can visit to your automation settings to ...
