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Jira Service Management
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G’day Atlassian Community! Are you working with both Jira Service Management and Jira Software Data Center? We would love to gain a better understanding of your cross-product workflow...
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Hi Community, After gaining expertise in Jira Service Management and obtaining certification, I wrote an article offering best practices from my point of view and valuable tips to assist Jira/JSM a...
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I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
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Join us for our upcoming webinar designed exclusively for HR Teams and IT teams supporting HR service management. We will explore how you can automate HR Service Management efficiently using Jira Ser...
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Hi Community, We are excited to present Assets Discovery 7.0.0 In this release, you'll find new improvements and features: Enhanced Agent Management Now, you can seamlessly manage your age...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Princi...
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Update: Thank you to all the customers that have shared feedback with us on these changes. We want to announce that we’ve decided to keep the lock emoji (🔒) functionality for adding intern...
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Hi everyone, As we approach Halp’s end of life on June 4, 2024, we’re making a few more experience changes to Jira Service Management chat for Microsoft Teams. These updates allow us to more closel...
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Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to sp...
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Update 1 May 2024 This EAP is now closed as we work towards releasing a new calendar across Jira Service Management and Jira. Thanks your your enthusiasm and feedback! Keep an eye out for the cale...
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TL;DR: I managed to find a way to get IDs and Names of the Affected Services and use those values for Sub-Task creation. It's much harder than it sounds and should be ;) I am very excited to an...
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Hello Atlassian Community, We want to share an important update about one of our Assets AQL functions - we’re deprecating the anyAttribute function and it will be retired on 31st March 2024. ...
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We're thrilled to announce that 20,000 agents are now available on Jira Service Management cloud. Building on our momentum in March, we’ve doubled the number of agents again to help meet enterprise n...
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Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
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I will outline two different solutions for this. The first one involves using default Jira features, while the second utilizes an add-on. 1 Proposal Process without Add-ons I assume that our cu...
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We’ve added the ability to create custom groups of queues to better represent how large teams coordinate requests on Jira Service Management. Behind every large sprawling project there are many age...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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Starting today, use Jira automation’s powerful engine to create rules powered by emoji in Slack. As long as you have Jira Service Management chat set up, you can visit to your automation settings to ...
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Do you have a need to assign incoming requests to different agents based on the hour of the day? In most cases teams do have this need, or at least my team does. So how do you do this in JSM. Well, y...
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Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
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Hello Community! 👋 Fresh off the back of Atlassian Presents: High Velocity, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Sydney or...
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Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
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We all love when issues are closed. One more success to celebrate. One less problem to worry about. That's why watching Opened vs. Closed reports makes everyone happy, regardless if these are softwar...
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Hello Team 👋 I'm Mohamed Hassan, a Product Manager on the JSM Assets team, overseeing the consumption of Assets data. Our focus extends to various aspects such as viewing Assets information within...
