Community resources
Community resources
Community resources
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Jira Service Management
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
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The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making ...
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Hello Atlassian Community! We’re excited to share a few new updates to streamline change review and approval: new risk insights parameters, and new customization options for risk insights. ...
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Update: Based on the latest communication we received from Google, customers using Jira Service Management need not take any action until September 30, 2024. We are currently investigating the p...
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Hi all! I’m Makarand, Product Manager on the Jira Service Management Automation team, and I’m excited to share a look at some new automation features rolling out to your teams starting today. We’re...
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Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you c...
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Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm? ...
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Maintaining a clean and efficient Jira installation, especially in an On-Prem setup, involves meticulous data management. A common issue faced by administrators is the duplication of history records ...
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Hello, Atlassian Community! 👋🏻 We hope you’ve been enjoying JSM June and have got a special surprise to send off the month - another installment of Bite-sized Learning! This time we’ve go...
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Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundr...
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Did you know that over half of the service projects in Jira Service Management are created by teams outside of IT? At Atlassian, in addition to ITSM practices, we rely on Jira Service Management fo...
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...he first step to genuine service performance monitoring and enhancement. Lean into the red: how to monitor genuine service performance? To effectively combat the Watermelon Effect and gain a true...
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Update November 26th 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how importa...
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Introduction At the end of 2021, I had one of the most sleepless nights of my career. This story is about a problem we faced with the SLA calculation feature in Jira Service Management, which pushe...
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Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
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A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
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Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project...
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This workaround aims to assist Jira Service Management (JSM) projects (can also work for JSW and JWM products), which involves utilizing the Automation for Jira (A4J) feature to s...
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AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical ...
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Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Servi...
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Product Update - 2nd July 2024 This feature is now GA and available to all customers. I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This ...
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Hello Atlassian Community, We have some important updates to share regarding AQL in Assets for Jira Service Management in cloud. We're in the process of making fundamental improvements in perform...
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Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
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Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
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...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
