Your Directory and Managed accounts are now one list
Hi Atlassian org admins, I’m Lauren, a Product Marketing Manager looking after Atlassian Administration.
We’re excited to announce an improvement coming to Administration: we’re moving your Managed accounts list into your Users list and enhancing managed account profiles with extra user details to make key information easier to access. What are managed accounts?
This change is part of our broader investment in helping admins manage your users more easily and confidently.
Why are we making this change?
Currently, Managed accounts and Users are separate pages under Directory. We know this can cause confusion when some accounts appear in both the Users list and Managed accounts lists, accompanied by different profiles. For users who appear in both lists, admins have to open and update each profile separately, depending on what details they want to update, which makes it hard to get a full view of a user’s details and access in one place. With this improvement, you can find everyone in your Users list and use filters to narrow your results when you’re only looking for certain accounts.
What’s changed?
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One profile: Instead of navigating between separate Users and Managed accounts lists and profiles, you now have a single list and profile to manage your users and managed accounts from. You can manage app access, update account details, and enforce security policies from this profile.
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Users list and profile enhancements: The list comes with new filters, including Account type, to help you filter for managed accounts only. A user’s profile shows details and actions based on whether they’re a managed account or not.
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Removal of the Managed accounts list: We’ll remove the Managed accounts list under Directory soon.
With this update, the Total users count in your Users list may increase, because your Users list now also contains all managed accounts your organization owns, even if they aren't in your directory. Previously, the count only reflected users in your directory. To get the total users in your directory only, export your users list.
There is no change to the Active users count. It continues to count the number of users who are active or invited in your directory.
What stays the same?
The control you have over your managed accounts will not change. You maintain full administrative control over the accounts your organization manages, including account details, app access, and account security.
When is this happening?
We’ll start rolling out to organizations with the centralized user management experience first in December of this year. Organizations with the original user management experience will get these changes in the new year, when we release an organization users list.
We’ll keep you updated as we roll out - please follow along with this post. If you have questions or feedback, please let us know in the comments!
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Thanks!
Lauren Rodolico
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