Atlassian Guard

We already linked our Azure AD to our Confluence Cloud Instance via User-Provisioning (Atlassian Access). The user-synchronisation works perfectly, but our users still can't log in, because there is...

• Question
• cloud
• confluence
• confluence-cloud
• identity-manager

A user has lost his phone and needs to re-enable 2FA.  I found this link to a description to temporarily exclude him but the instructions do not match my screens. I am Org Admin and have a vali...

• Question
• identity-manager

I have a need to change the organization and admin/owner email to that organization's domain to match. It was set up with a temporary email while setting up the company. Now that the company is onlin...

• Question
• cloud
• identity-manager
• jira
• jira-cloud

Hello, I can't seem to log into my account and I am not sure who the admin is for my account because the last admin no longer works with the company. Thanks,

• Question
• identity-manager

I have added at TXT record to DNS for my domain (myvoicecomm.com) as instructed here.  https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html  It ...

• Question
• cloud
• domain-verification
• identity-manager
• jira
• jira-cloud

It is not possible to delete a account. Who can help me to get my account deleted?

• Question
• identity-manager

Hey there,  we recently setup Atlassian Access with our Azure AD to secure our logins.  In the next step we want to use "conditional access" to enforce the use of VPN and specific public...

• Question
• identity-manager

My attempts to get the Based In field to display the Office location of my customer/Azure AD user is not working.  Seems that there is a known bug for this.  If you're experiencing the...

• Question
• identity-manager

Hello, I am trying to configure SAML SSO for my Cloud Atlassian resources, using Google Cloud Identity as the Identity Provider.   I have successfully configured the SSO element, however, when...

• Question
• group
• identity
• identity-manager
• sync

I am facing an issue and this issue comes to my knowledge one day ago. In our organization we have changed the emails of employees with the passage of time. Issue is that if I try to give any permis...

• Question
• cloud
• identity-manager
• jira
• jira-cloud

I need to immediately turn off Access/Azure to my site, short or removing the API key and removing the domains, is there a simply way to stop using this? I'm done troubleshooting - to much going on ...

• Question
• identity-manager

Hi, I am trying to add a user with all system administrator permission, as I am the system administrator, he also should be able to perform all the activities. He need ALL DELETE ACCESS (projects/u...

• Question
• identity-manager

TLDR When i delete an account, what happens to the site domain (eg https://mysite.atlassian.net/) Will i be able to re-use it ? How long will it take to become available again ? If not, what oth...

• Question
• identity-manager

Cannot access Bitbucket after correct recovery code or with verification code is entered. An error is displayed on screen saying " Oops, that didn't work. Try that again in a moment." Then the mouse...

• Question
• identity-manager

We use Atlassian Access, Jira, Jira Service Desk & Confluence and have configured SAML Single Sign On.    We are soon to change our primary email domain used by our SAML service. Will...

• Question
• identity-manager

Hello guys *Non-native speaker warning* I'll just start with the process that we went through. We bought Jira and Confluence and a week later Access all from the same account with the same billing...

• Question
• access
• administration
• domain-verification
• identity-manager
• verify

Unfortunately, I deleted my repositary with commit log but i want to see my commits in that. Is i

• Question
• bitbucket
• bitbucket-cloud
• repository

In the User Provisioning segment of Atlassian Access for our organization in admin.atlassian.com, I have the warning box to set up default access, with a call to action to add a site. When clicking ...

• Question
• access
• identity-manager
• site

We have more than one GSuite organization we would like to integrate into cloud, can this be done?

• Question
• jira-core
• cloud
• identity-manager
• jira-core-cloud

i am unable to login to atlassian account eventhough i have given correct username and password. it is showing me something went wrong while validating credentials.

• Question
• identity-manager

Hi,   How do we add a second user provisioning directory to our Atlassian account? We're in the process of changing our IDP from OneLogin to Okta and we cannot add an addition external user di...

• Question
• identity-manager

Hi everybody,  I have searched a lot for this topic, but I could not find a good answer anywhere. I have an Atlassian Jira Cloud environment and now every user is created in Jira and access us...

• Question
• identity-manager
• jira
• okta
• sso

If I add a domain name to the list of domains who can join your site - what permissions do these new users get when they sign up, before (and if) an admin makes any changes to their permissions? We a...

• Question
• cloud
• identity-manager
• jira
• jira-cloud

Since its launch a year ago, Atlassian Access has improved thanks to your feedback. Recent improvements include user provisioning, audit logging, and API token management, and today we're announcing ...

• Article
• atlassian-guard
• identity-manager

Hi, Sorry for long post.   We have Atlassian organization with Azure AD user provisioning enabled (one AD group with 8 users only). We have more than 250 managed accounts as well (from diffe...

• Question
• identity-manager