Atlassian Automation

I'd like to add a template to the description field, and I would like it to load when the form is opened, not only after issue is saved (created). Is that possible? 

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• automation

  Howto: Reopen an issue after an email reply from customer.? Our Helpdesk need their tickets to re open if the customer replies. I have set trigger on comment and that works great for commen...

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• automation
• email

Jira Service Desk: We are looking for an Automation Rule that will change the status of an issue when the Reporter submits a comment via email.    For example: If on a WAITING ON CUSTOMER...

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• automation

Hi, we are having a rule to create a new issue when a webhook triggered in an event, the initiator is returning as blank, how do we get the current user name?

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• automation

We are trying to create a automation rule to copy the field value from the template issue to the current /trigger issue, please suggest us some ideas to implement this. We did used the JQL to locate ...

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• automation

*EDIT The project is not a "JIRA project", but a ticket with a type "project" (like an epic) Allo ! I've been using automations to create all kind of templates and its great.  This morning I h...

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• automation

I created a new Jira issue type called "Customer".  The purpose is to store information about specific customer as well as identify who the project manager is for one. On "Customer" I have a co...

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• automation

Hi , i want to sum story points with automation in jira, and made this logic.  Action details: Issue condition The following issues passed: PORTAL-475 Edit issue Additional fi...

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• automation

Hello,  I need to use Jira user profile data in reports. Can I do it? If yes, how to utilize it, please?  I attached a screenshot with all the required fields. If it is not possible do y...

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• profile
• report

Hi I have an Order and a Shipping project. When orders are complete a shipping task is create via an automation. Works great, shown below.  I have now learned that at some point during the ord...

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• automation
• clone

I would like to share a few conditions that we already have: - We are using Jira Service Management to handle our tickets - We have private ReadMe support documentation that requires an invitation ...

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• automation
• readme

part of our workflow for completed tasks is that they currently sit in a status of Done for 7 days, during this time a task can be returned to In Progress for remediation.  after 7 days the task...

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• automation

I'm currently following this https://community.atlassian.com/t5/Automation-questions/So-close-Add-multiple-accountID-Strings-to-User-Picker-Multi/qaq-p/1857730 to add multiple @mention user...

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• automation
• json
• regex

Hi, I am having an issue with a Jira Automation rule I am trying to implement, I'm hoping some one will be able to solve this for me. Use Case: When an engineer creates a 'Change' issue and links...

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• automation

I need a reminder automatically always starts when the now Date is 90 days before due date of my issue/task, then continually after that the reminder sent again every 1 weeks. How can I set this con...

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• automation

Triggering a Jira automation rule outside of an issue ist very (too) limited for both development and production use. What I'd like to see: run a rule from advanced search / filters, applying it to...

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• automation
• cloud
• trigger

What I am trying to do Trigger: Every weekday at 8:30am Action: Lookup stale issues based on a JQL query Then: Email the assignees of those issues with a list of their stale tickets Expected ...

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• automation

Hi I'm looking for Jira to service now integration, we doing integration through devops tool called ipaas.  Jira to ipaas, ipaas to ServiceNow we are using ipaas.

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• automation
• integration
• jira-service-management
• jira-service-management-cloud

Hello Maybe someone could help me with my task. I have custom field with date, and want tasks to make transition to particular status exactly on the date from this field. How I can do it?  Th...

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• automation

I have a datetime picker field called 'Event Started At' with ID 11726. I want to define a smart value that will calculate the time between now and value of the above field. In the automation, I ...

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• automation
• smart-value

My major concern is that its not just one email but 100 or 200 in one minute for, apparently, no reason. Do you have any clue of what is happening or why?  

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• automation

In my environment I have an integration of Datadog and JSM, that is, when there is an alert, a ticket is created automatically. I would like to know if there is a way to create an automation that,&n...

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• automation
• integration

As a Jira admin, I want scripts that monitor Jira Service Account permission modification. This is to ensure changes aren't made to permissions after initial setup has been completed. This would be f...

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• automation

We are currently using the 8.5.1v for Jira Server, and planning on upgrading to 8.20.11. On the other hand, for what i've checked on the version history and the article "Upgrading to Automation for ...

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• automation
• server

Hi everyone! I'm trying to do automation that creates a new version with a sequential name (eg v1, v2, v3, etc...) every time I create a new sprint. One of the mandatory fields is the version name a...

• Question
• automation