Atlassian Automation

Hi! I hope someone might be able to answer a puzzling scenario. I am trying to create a manually run automation rule that provides me a sum total across linked issues so we can see how much time is...

• Question
• automation
• issue-link
• worklog

I want to have a rule where an issue is automatically closed after it has a specific status for a set number of days.   We get client queries that we raise as the Question issue type.&nb...

• Question
• automation

Hi All, Using Jira Service Management Data Center here. I am struggling to find a way to synchronize Insight object attribute(s) with Jira Custom Fields in connected tickets. Here is the case: - ...

• Question
• automation
• data-center
• insight

Hi there, One of my service desk receives ticket from another external service desk. I setup an auomation that copy the ticket reference to an external id field and it works fine. What I'd like to...

• Question
• automation

Hi! I'm trying to set up a JQL to search and compare a custom field with an URL with the same custom field from other tickets with an URL. Example:  "cf[11300]" = {{issue."cf[11300]"}} ...

• Question
• automation
• custom-field
• jql
• lookup
• url

Hi,   i am pretty new to Jira automation an struggling finding a solution for this:   If an issue is transitioned into 'in progress' the automation should check if the user which is Ass...

• Question
• automation
• transition

Hey guys,   I'm trying to set up an automation to help with the following issue: We have an automation that sums the Story Points of the Sub-tasks in a Story whenever one of the Sub-tasks' S...

• Question
• automation
• sub-task

Hello, I would like to automate in progress activity. When I change the status of a Subtask to "In progress", i want the status of Task and Epic to be "In Progress" also. Firstly i tried to automat...

• Question
• automation
• cloud
• jira
• jira-cloud

Bom dia ! Eu sou novo no JIRA e queria saber o seguinte , eu crie um SLA de primeira resposta em até 30min , só que ao colocar um comentário ele não me informa no painel do SLA que eu atingir os req...

• Question
• automation
• sla

Buenas: Cuando enlazo una incidencia los comentarios realizados en cualquiera de las incidencias enlazadas se publican en todas ¿Se puede evitar? ¿Hay alguna relación entre el tipo de enlace y el c...

• Question
• automation
• cloud

Hi Atlassian Community,  I have set up a straightforward automated user request which runs every month in Jira Service Managment. I would like to set the 'Reporter' field to a specific custome...

• Question
• automation

I have a main user story linked to few tasks by 'is blocked by' condition. My requirement is that I do not want to allow users to close the main story until all 'is blocked by' issues are not closed....

• Question
• automation

Hello, I would like to ask you, how to add a reporter when having his "E-mail" and "an account already exists for this email", so (Add new customer + {{customer.accountId}} is not useful in thi...

• Question
• automation
• email
• reporter

we need an automation rule for the below requirement we want to get an email in case the issue has not been assigned for 6 hours post its creation

• Question
• automation

Requirement is JIRA to create a ticket automatically and assign it when a *high priority* alert is received in slack message.  

• Question
• automation
• integration
• jira-cloud
• slack

Hi,  I have a Jira automation role to automatically transition project tickets from state to different state depending on github status. For example, when pull request is created -> put the ...

• Question
• automation
• cloud
• jira
• jira-cloud
• role

Hi Folks, I have created a script field with custom picker template and fetching the input data from REST API but while returning the value getting 'Failed to find record with ID' and getting output...

• Question
• automation
• groovy
• scripted-field
• scriptrunner
• select-list

Hi everyone, I would like to inform that we have enhanced the "Clone Issue" action component in A4J (automation in Jira Software and Jira Service Management) to allow users to select the “Attachmen...

• Question
• automation
• attachment
• clone
• cloud
• field
• +4 more tags...

Goal: When a Jira ticket in the DEV project is transitioned, I want the linked Jira Service Desk ticket to transition from Open > In Progress > Done as well.  I have a legacy automation s...

• Question
• automation

I am looking for an automation that can help cascade the 'customer' field value to all the child issues once this field is filled in an epic. Also if an epic has 'customer' field filled, any child is...

• Question
• automation

Hi all, I've implemented this solution (https://community.atlassian.com/t5/Automation-questions/How-do-you-sum-up-story-points-to-the-epic-using-jira-automation/qaq-p/1731595?utm_campaign=&utm_c...

• Question
• automation

Displayname is: Mustermann, Max AB Used smart-Values in automatation: a: {{initiator.displayName}} b: {{initiator.displayName.left(10)}} c: {{initiator.displayName.lastIndexOf(" ")}} d: {{initi...

• Question
• automation

Hello! I've got an automation from Jira. The intention is that every time a deployment happens, the list of issues from the deployment get put into a slack message, and then sent to a slack chann...

• Question
• automation

We have recently integrated our Jira Cloud instance with our Essential Accessibility platform and I am looking for a trigger in automations to allow me to automation label assignments on task which a...

• Question
• automation
• early-access

I am using Confluence Automation and want to copy a page. I want to do it when it receives a webhook from Jira Automation. All the actions say "will use the page of the trigger" But the webh...

• Question
• automation