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- Community
- Tag: ticket
Tag: "ticket"
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Hello, I have a space named "Project A". In this space, one of my clients creates a work item (ticket). When I comment with my answer to his problem, no alert or notification is sent to the r...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-service-management
- ticket
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...ontext goes far beyond just support. For a long time, every new ticket required someone to answer a few basic questions before we could properly understand the request. Who is this person? A...
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A Jira ticketing system helps teams collect, organize, prioritize, assign, track, and resolve work in one shared place. Some teams call every work item a Jira ticket. Others call it an issue, r...
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...utcome of a badly executed migration, however, tends to look the same. Tickets land in Jira with the wrong status. Priorities come through stripped of context. SLA timers in ServiceNow stop r...
- App Central
- Discussion
- jira
- migration
- ticket
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Hi! How can I configure Jira to open backlog tickets in the pop-out view instead of in the sidebar view? When opening tickets in the sprint board there already is an option to open the ticket in t...
- Jira
- Question
- backlog
- cloud
- jira
- jira-cloud
- side-bar
- +2 more tags...
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If you have spent any time working in enterprise IT, you know that a Jira ticket is rarely just a Jira ticket. It is a signal, a contract, a record of work, a trigger for other teams, and sometimes a...
- App Central
- Discussion
- integration
- jira
- jira-cloud
- lifecycle
- ticket
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...lready created multiple object schemas in Assets (formerly Insight), and populated them with inventory items. However, when I try to create a new ticket and link it to one of the assets (e.g., by r...
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Jira can't restore deleted tickets natively. There is no recycle bin. The only option is to do a full site backup restore, which impacts the whole instance. To restore deleted tickets in a single p...
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Someone dropped this comment on my last post today, and it stuck with me. One Slack ping? A Jira ticket? A quick meeting? We tend to bounce back. But when context is s...
- App Central
- Discussion
- context
- jira
- meeting
- meeting-notes
- slack
- +1 more tag...
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So I am struggeling a little with the custom fields connecting my assets DB to Jira tickets. The DB setup example: -Cars --Wheel ---SerialNumber ---producer ---ect... I have linked my f...
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Hello! I am trying to decide if Jira Service Management is the best option for my issues. I have systems running at night and the current ticketing system is linked to those external systems, m...
- Jira
- Question
- cloud
- jira
- jira-cloud
- ticket
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...isplay key metrics like open tickets, resolution times, and pending escalations. Pro Tip: Use filters to highlight high-priority issues that need immediate attention. Tip 2: Automate W...
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Hello everyone, I would like to create a ticket template for story tickets in Jira. I already know how to create templates for this purpose. However, in my example below, I want to insert a table i...
- Jira
- Question
- data-center
- html
- jira
- jira-data-center
- table
- +2 more tags...
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Hi everyone, We recently created an New Project in JSM. It's a Company Managed project. We are live now receiving tickets everyday. Thing is that a couple weeks ago we jumped from ticket...
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Hi, I have problem with atlassian support, when I create ticket I see this.
- Confluence
- Question
- atlassian
- atlassian-support
- ticket
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When we resolve a ticket in Jira Service Management, it automatically pops up a window where we have to select a resolution and can add a comment. The part, where the possibility to add a comment i...
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Hello! Maybe someone has encountered this and can tell me how to implement ideas to create a ticket in Jira and it will be transferred to zendesk in the form of a ticket
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Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM). I attempted to create c...
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...arget dates, or other custom fields to Jira tickets and the customer portal. Delivering exceptional services requires transparency and efficiency, and it's crucial to provide your clients with real-t...
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Pessoal, boa tarde! Sou novo na comunidade e tenho uma dúvida, o usuario abre um ticket ex: no suporte Infra, o suporte infra indentifica que esse ticket na verdade é da aerea de d...
- Jira
- Question
- cloud
- jira
- jira-cloud
- ticket
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The image below is what happens when I export these 2 columns which are time until SLA breach. (e.g. 0:29 means 29 minutes until SLA breach for response same applied to SLA for resolution). However,...
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Hello All, I need assistance with customizing the fields in the automated email triggered when someone sends a message to our distribution list. Specifically, I would like to include...
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Hi, Trying to solve one automation brain teaser. We would like to use additional email address for incoming tickets and automatically assign them to another queue. Maybe someone a...
- Jira
- Question
- automation
- cloud
- incoming
- jira
- +3 more tags...
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We are trying to have a certain ticket type, once submitted automatically create a story with all of the necessary details/fields from the original ticket.
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...n user, would be the same user logged into Jira. Currently, they click on the Zylo tile and it redirects to the workflow and then they have to hit Submit, to have the ticket created. We requested s...
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