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tranferencia de TICKET

Fernando Grahl Café
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 23, 2024

Pessoal, boa tarde!

Sou novo na comunidade e tenho uma dúvida, o usuario abre um ticket ex: no suporte Infra,  o suporte infra indentifica que esse ticket na verdade é da aerea de desenvolvimento, como faço pra tranferir esse ticket pra outro grupo de atendimento do ticket, no momento não achei essa função.

 

 

1 answer

1 vote
Samuel Gatica _ServiceRocket_
Community Champion
October 23, 2024

Hi @Fernando Grahl Café 

Welcome to the community!

You should see this "Move" button on the issue view screen.

move.png

In order to move an issue, you need to have a "Move Issues" permission. Please check this from project -> settings -> permissions.

 

Best regards

Sam

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