Is there a way to get the currentDate as an extra property or as a label so that it can be used as part of my alias in the opsgenie integration? I tried to add it as an extra property to the opsgeni...
Has anyone successfully linked Issues (Incidents) to Alerts & vice versa? I have the ability to Create Incident from an Alert, but after doing so, there is no link between the issue & alert, ...
Hi there, we are in the process of migrating from Jira DC to Jira Cloud. In the current Jira DC setup, we use Opsgenie and things work okay. How is the current integration going to be affected? I've ...
Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured. Is there an option to extend the ring duration? After 1:32min our Jira instance hangs up the call...
Will Opsgenie be able to page once for all the different alerts that could occur on a cluster during an outage but show the different alerts separately in the UI? Page just once for each cluster is ...
We've followed the configuration steps for the Zendesk integration for the "Creating alerts in Opsgenie for the Zendesk tickets" workflow and are successfully able to trigger alerts from a Zende...
Hi all, I would like to start implementing Opsgenie in my organisation, however, with the current migration of Opsgenie to JIRA ITSM, it's not 100% clear where to start. The target state would be u...
How do I get Incident stakeholder emails to display the impacted service name rather than the service key? it is not easily interpreted by users.
Hi Team, Good day! One of our customers is using Standalone Opsgenie with the Standard Plan. We have a concern regarding notifying end customers who are not part of any on-call...
We are encountering additional costs for SMS and Voice calling in our instance that we would like to mitigate by target training the individuals who are using the most calls/SMS rather than creating ...
How to send the opsgenie alert to a webex space
Hello, Is there a way to have a team schedule expand by default? ---------------------------------------------------- ----------------------------------------------------
I have an Opsgenie team 'Team A'. I have an escalation policy set up so... after 0 minutes, it will page out to a contact from 'engineer schedule 1' if not acknowledged after 10 minutes, ...
I have an email integration that receives messages (from Snowflake) that are formatted for human consumption using HTML. Part of the message is a link labelled 'LOG IN' with an URL that contains the ...
Hello, I have a question regarding the phone numbers used to send voice and Sms notifications for Opsgenie. One of my colleagues has recently noticed that he got a call from a number different from...
Eventbridge rule generates an SNS notification to Opsgenie. The SNS native payload is parsed by Opsgenie to populate the descripton(json) field. I need to be able to extract certain items...
I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some wa...
Hello Team, I want to confirm something within the OpsGenie - Jira Cloud integration. I want to confirm whether the integrations' Outgoing Automation Rules are all evaluated or...
Hi team, In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert remind...
Hello, we want to deactivate the call and sms notification option for all our users in OPSGenie to avoid extra costs. How is this possible? Thanks
Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
The idea of duduplication is great when it comes to reducing alert fatigue. But in practice there is a possiblity of essential information being missed as on duduplication, the alert's message/descr...
Hi! I'd like to group relevant alerts for a service. That way I can go to a single page and see all relevant alerts. Specifically, I'd like to group all alerts related to the Fees service. ...
Hi! I want to access the report to view on-call times per user. In the list of reports I can only see API usage and Notifications reports. What do I need to do? Is it not available in opsgenie cloud...
Is Opsgenie certified with OEM 13.5.0? does it required to install Opsgenie on the same box as OEM? where to get the ApiKey of OEM? thank you
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