We are encountering additional costs for SMS and Voice calling in our instance that we would like to mitigate by target training the individuals who are using the most calls/SMS rather than creating a blanket rule that affects all users of the same permission set.
How can I visualize to whom and how frequently specific users are electing to receive SMS and voice calls over using the app notification options? Is there a function that allows me to pull a dataset on alerts and notification methods based on criteria such as "number of SMS received in T-time period" or "number of Voice calls received in T-Time period?"
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