Community resources
Community resources
Community resources
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- Tag: jsm
Tag: "jsm"
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the s...
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Introduction Tracking Reopen Counts is essential for teams looking to identify Jira workflow inefficiencies. If a work item keeps moving back and forth between the same statuses, it's usually a si...
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New year, new enhancements! 🎉 The Roadmap & Idea Portal App for JSM kicks off 2025 with powerful updates designed to make managing your product roadmap even more seamless. From greater c...
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...hey faced and solved in 2024, and we're sharing these insights to help the broader JSM community. What Challenges We Helped Customers Overcome Last Year Manager Approval Automation For one f...
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...eams - Hear from customers like New Work SE and Public Sector Data Processing Agency in Bavaria (AKDB) about how they are navigating service management in the age of AI, the lessons they’ve l...
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G’day London Community! In just 1 week, Connect: High Velocity is headed to London for jam-packed (sold out) IT event. We’re bringing together industry leaders, your peers, ...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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G’day Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London and Mun...
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G’day JSM Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event and then we're headed across the pond to keep the fun going in London a...
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G’day Chicago Community! In just 2 days, Connect: High Velocity is headed to Chicago for jam-packed IT event. We’re bringing together industry leaders, your peers, and Atlassian experts to con...
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...anagement (JSM), teams can now gain deeper insights into customer feedback and take proactive steps to enhance support processes. What is Customer Sentiment Analysis in Jira Service Management? Customer s...
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In Agile project management, finding workflow delays is crucial for maintaining sprint efficiency. When issues remain in a status longer than expected, they create bottlenecks that delay development,...
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Timepiece - Time in Status for Jira can be used to get insights into key performance metrics such as Issue Age, Cycle Time, Lead Time, Response Time, Resolution Time, and more (see details)...
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Introduction Currently, edits to custom fields in Jira Cloud and Jira Service Management Cloud cannot be restricted per field without creating cumbersome workflow transition loops on a status. As an...
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Optimize Your Jira Workflow with Timepiece Managing Jira workflows can be challenging, especially when trying to identify bottlenecks that slow down progress. This is where Timepiece...
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This week, I have something special for you. It's the story about how I became a volunteer Jira Service Management admin. What started out as a learning exercise has grown into a full JSM h...
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Hello Community! 👋 From today, we have begun the rollout of Workday Integration in Jira Service Management. Workday Integration can be used to streamline onboarding and enable seamless processes f...
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Introduction Jira and Jira Service Management (formerly known as Jira Service Desk) are two powerful tools designed by Atlassian to cater to different organizational needs. While both share similarit...
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Managing cross-project requests in Jira can be challenging, especially when your workflow involves Jira Service Management (JSM) and Jira Software. Have you ever needed to transfer an issue, along w...
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...eed a dynamic platform that encourages teamwork, customisation, and feedback. That’s where the Roadmap & Idea Portal App for JSM comes in. With new features, you can now c...
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Hey All JSM Admins! Jovin here from the ITSM/ESM Masters chapter of ACE with a call for input from anyone and everyone! Soon I'll be launching a series which will run every other month or so c...
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As organizations grow, it’s not uncommon for their Atlassian environments to become more complex. Multiple Jira Service Management (JSM) instances—perhaps due to mergers, acquisitions, or g...
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[Customer Success] How Kumavision Helps 2500+ Customers Collaborate Better Using Backbone Issue Sync
Challenge: As Kumavision grew, managing complex client projects with tools like SharePoint, Excel, and email became inefficient. Adding clients to internal Jira instances increased costs and posed se...
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...ignificant overhead, requiring a lot of manual work and constant communication. Solution: The service desk at Sarah’s company is set up with Jira Service Management. By enhancing their JSM portal w...
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...ust the beginning—stay tuned for the Bulk Delete API, coming in Q1 2025 to speed up large-scale issue cleanups. Bulk actions for JSM Portal-only accounts Bulk actions for managing JSM Portal-only a...
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