Opsgenie

When a Incident or ticket is created in JIRA Service management it generates an OpsGenie alert.  how do i embed a JSM Incident ticket link into the OPSgenie alert message.

• opsgenie

My question is somewhat similar to https://community.atlassian.com/t5/Opsgenie-questions/Datadog-integration-and-routing-best-practice-advice/qaq-p/2204954 but I'm hoping for a different solution. O...

• cloud
• opsgenie

We currently have Jira and confluence products.   can we list out the users in Splunk on-call and identify their Atlassian ID. Use that ID to grant access to those users to Opsgenie SSO&...

• cloud
• opsgenie

I have a team schedule for our alerts and incidents. It works fine. Now I want to create another schedule but for internal support rotation, so it should not have integrations and alerts at all...

• cloud
• opsgenie

Hi all, can someone please explain the current capabilities of Service Relationships in Opsgenie to me? I had the expectation that when Service A is impacted the dependant Service B would be impact...

• cloud
• opsgenie
• service-relationship

Our OpsGenie is configured to receive alert emails from external services. Some of these will trigger the creation of JSM incident ticket using the OpsGenie-JSM integration. This is working well exc...

• cloud
• integration
• jira-service-management
• opsgenie

Is there a way to query alerts that either have an empty message or empty description in the alert view filter or through an API call? This could happen when alerts are originating from emails. I hav...

• cloud
• opsgenie

We are going to ask for unmerging Jira Service Management and Opsgenie. My question is if our current setup and configuration of Opsgenie will stay the same as it is now (teams, users, integrations, ...

• opsgenie

Hello, Looking for some details regarding the data security model of opsgenie integrations. I understand that they function as slightly more complex API endpoints, but who writes the code? And is ...

• opsgenie

Is it possible to create nested rules in opsgenie? For example, I have 2 rules in cloudwatch,  CPU utilization exceeds 80%, then alerts should come as P1. CPU utilization exceeds 70%, then ale...

• opsgenie

I am performing a "Create Incident" operation using Api Key. Then I want to close the Incident I created using the "Close Incident" feature. However, the "Create Incident" operation does not return t...

• cloud
• opsgenie

Hello, I have the following issue: I receive alerts in mail that have the following body format: Total emails: "number of mails" I want an alert to be created, only when the "number of mai...

• cloud
• opsgenie

Dear Community,   I have the postman apis for opsgenie and i am trying to get the on call schedule however i keep getting error could not authenticate even though i am using the API Key from m...

• cloud
• opsgenie

Let's assume that we have a Zabbix server with a configured OEC service. We specify the Zabbix Integration apiKey in the config file obtained from the integration settings of one of the Opsgenie Team...

• cloud
• oec
• opsgenie
• zabbix

Hello, I've linked site24x7 and Opsgenie together and I don't succeed to send Custom Parameters. On site24x7 I've check "Send Custom Parameters" : But I don't succeed to get it on Opsgenie. Fo...

• opsgenie

The scenario is that I have three separate teams under an organization that works in a common US time zone. I have a contracting team working in a different time zone which fits perfectly to use the ...

• cloud
• opsgenie

how do I send an email to my opsgenie email integration address with a priority value ie  subject: disk space alert body:  ... body start priority:  P5 ... body end

• cloud
• opsgenie

Hi, I'm setting up Opsgenie for my company and I'm facing several issues: 1. Opsgenie creates an alert each time one of the Incident rules kicks in and generates automatically Opsgenie incident bas...

• opsgenie

Is there a way an admin of a team can view a team member's personal notifications settings? like how they sent up email/phone/voice on the alerts? Also is there a way an admin can "push" a specific ...

• cloud
• opsgenie

We had  a scheduled report every 1st of the month that would send the on-call times to our administration for further processing. However we never received the scheduled report of April 1ste. ...

• cloud
• opsgenie
• report

Hello community,   One of OpsGenie's features is that it will give me a telephone number that customers can call in on to report incidents. I can see that I can have multiple phone numbers if ...

• cloud
• opsgenie

Hello, I'm trying to attach a report to an alert using a command similar to this one: `./opsgenie-lamp_v3.1.4 attachFile --id "alias123" --identifier alias --fileName report.html --apiKey 123 --fil...

• cloud
• lamp
• opsgenie

After using this guide (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-humio) to integrate with Humio, I'm noticing that the description of the alert, where I put a runbook link ...

• opsgenie

Is there a way to not be able to close incidents through phone, where this would only be available through the website?

• cloud
• opsgenie

Hello! I'm trying to integrate stackdriver, opsgenie and statuspage, with several pages in statuspage. The flow works perfectly on one of the status pages, but not the other. An incident is ...

• opsgenie
• stackdriver
• statuspage