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Community resources
Jira
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We have duplicated customer facing project boards and internal project boards with tickets cloned across multiple projects. I would like to strip them back to a single source of truth and reduc...
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Hi everyone, We have different project boards for each team in our company, and each team manages their own sprints. Out of these, three teams use team-managed projects, while the other two use comp...
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Hello and happy Tuesday, For my team-managed projects I'd like to configure the following hierarchy: Project (ie Initiative?)->Sub Project (ie Epic?)->Task->Sub Task. Currently when cre...
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Hi there, for my company we want to create a project via api in jira but using settings from another project, like the kanban board settings and so on. Something like using one project as template f...
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We have an Incident project and a Problem project. Time to First Response and Time to Recovery are recorded against Incident. If an Incident requires a software fix, a Problem is created from the I...
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Is it possible to create subtasks that are documentation? In other words, is it possible to 1) convert an existing Documentation issue type to "Documentation (Sub task)" by configuring Jira so ...
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Dear Support Team, I recently added the AirSaaS PPM & Flash Report Tool to our Jira instance, and my admin has approved the installation. However, I cannot see or access the app ...
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Hi I have an issue with assigning an issue to a user through jira automation, My flow goes like this trigger : when field changes -> if block -> create subtask -> assign user throu...
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Hi, I need to create an automation that's create a ticket if some trigger is set, and that ticket should be added to a future sprint but based on his "Team name" single choice value board. For exam...
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Hi, I currently have a Jira board where jobs flow in from a form as EPIC cards. As part of these EPICS we have defined a group of STORYs that need to be completed in order to comple...
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Hi I have a filter like the below that I refer to personally but have been experiencing something odd: (assignee = currentUser()) AND statusCategory != Done Sometimes it sho...
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Currently using the free version of Jira and JXL, but would like to include time-tracking in my JXL report (have the info in Jira). Does anyone know where I can find exactly which time trackin...
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Hi, I have all the project roles but cannot add/edit issue types and workflows. What can I do? My helpdesk asked me to log a ticket with atlassian. Thanks, V
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My team and I got back from the holidays and wanted to update our sprint board but was faced with a error screen stating "Sorry, you can't view this page" with added info stating that i do not have a...
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...nd uploaded the app. However, the issue I'm facing is that, with this setup, I have to keep my code public, which I don’t feel is secure. I am looking for a way to make my code private. One option I c...
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J'aimerais rajouter un gadget dans mes tableaux de bord mais je ne le retrouve pas. comment faire pour y avoir accès. Je vous remercie. Cordialement. Sabiha Micallef.
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Hi there, I am using REST API get auditing record to retrieve auditing records from upstream, however, I can't get to know the full supporting list of `category` and `event`....
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Hai,basically i am trying to create a team in jira..but it is showing as an error occured.I am attaching screenshot as well.Is it because i am using premium trial account? or is there some issue in j...
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Hello. I am currently learning about the Rest API for Jira Cloud. In the process, I was wondering if there is a way to avoid sending invitation emails when creating users using the Rest API. When i...
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I have issues in Done status where, when closing sprints, are added to the next sprint automatically. I want to prevent that, as these status are in the Done status. Status name: Accepted C...
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Example Case: Search all tickets having component 'example'. Note: tickets that have other component(s) along with 'example' should not be included in the result. What should be the JQL fil...
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I’m trying to set up an automation rule in Jira that automatically escalates tickets when they remai
Goal: I want to create a rule that: Checks the ticket status every 24 hours. Automatically updates the priority and sends a notification if the ticket has been unresolved for over ...
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I have been trying to assess my project and obtain some help in any form or shape to my issue and the response is always the same. My previous employee created a project on a free version of J...
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Hello, I am trying to build an automation where I am creating a new issue. While creating this, some field values need to be updated with the triggered values. One of the field that needs to ...
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Hi all, Very high-level question. I am the customer where we are having a green-fields implementation of a Jira platform custom coded for a bespoke workflow process (including custom PDF doc creatio...
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