Why is my question marked as Spam ?

Sebastien Vandamme August 8, 2017

Hi,

I just posted a question here : https://community.atlassian.com/t5/JIRA-questions/Bitbucket-cloud-integration-with-Jira-server-doesn-t-work/qaq-p/621404#M205477.

My question was immediately flagged as Spam, but I don't understand why.

How can the Spam flag be removed.

Please help.

Regards,

Seb

33 answers

0 votes
Yuri Lapin _Release Management_
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October 18, 2022
Nic Brough -Adaptavist-
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October 18, 2022

There are several layers of "spam" in the Community, and the 'bots and humans trying to minimise it have several options.  For example, Community leaders and Atlassian moderators have quick options like "mark as span", and there are 'bots that can do that too.  But they only do it when it is blatant.  We've also got "move to hidden places for other people to check" and, and, and.

Your post was not deleted, it was moved to a non-public place for review.

I suspect it was moved because it has a number of non-Atlassian links and maybe that your profile does not clearly identify you as an Atlassian partner.  (To test the second one, go to https://partnerdirectory.atlassian.com and enter "release management" - it doesn't look like that company is an Atlassian partner) 

Yuri Lapin _Release Management_
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October 19, 2022

Hi @Nic Brough -Adaptavist- ,

Thanks a lot.

Release Management is Gold Marketplace Partner. The post is announcement about one of our Aps and partnership we built with Kanban University to improve the capabilities for Kanban teams. So, yeah there are links to our app and Kanban University.

How I can understand at which stage the review process is? I am happy to talk to someone to resolve it.

The way I look at it ... the post was there for few hours, then disappered and I do not understand what I can do to get it back?

Many thanks & Kind regards,

Yuri. 

0 votes
Yuri Kudin January 27, 2020

Could you please check my article? https://community.atlassian.com/t5/Agile-articles/How-to-Create-comprehensive-status-reports-for-complex-multi/ba-p/1282655

 

I do not understand why it was marked as spam.

 

Thank you!

 

Yuri

0 votes
meta0mitto January 15, 2020

We too are keen to resolve our issue before upgrading any further so would very much appreciate the 'spam' flag being removed from the following post:

 

https://community.atlassian.com/t5/Jira-Software-questions/Oops-an-error-has-occurred-preventing-Jira-setup/qaq-p/1271964#M63301

 

Many thanks in advance and warmest regards

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 15, 2020

Marked as "not spam"!

Cheers,
Daniel

meta0mitto January 15, 2020

Very much appreciated. Enjoy the rest of your week.

0 votes
simon Lemay December 2, 2019

I seem to have the same issue with my questions --> https://community.atlassian.com/t5/Bitbucket-Pipelines-questions/cannot-pass-artifact-to-following-step/qaq-p/1241579

 

would it be possible to unspam as well,

 

thanks!

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 3, 2019

Should be all set now @simon_Lemay !   🧰🖥🔧

Like simon Lemay likes this
simon Lemay December 11, 2019

Thanks!

0 votes
batCattle November 11, 2019

Can you fix my post? 

https://community.atlassian.com/t5/Trello-questions/How-can-I-create-a-sub-task/qaq-p/1225391

Is there a better way yet to fix things wrongly flagged? It was flagged in a very silent/passive way and it was hard to even get back to the flagged post. Is commenting on this post the best/only way to have our post reviewed/de-spammed?

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2019

Hey @batCattle , looks like someone else was able to unmark your post. For context, I try to respond as often as possible to requests here but we also have some Atlassian staff and volunteers who check the spam list several times a day. We'll get it one way or another!

We would love to make the experience better - more comprehensive messaging and ways to raise your post for review as you mentioned. As it is now, we do go through and look for falsely-tagged messages in our spam quarantine a couple times a day.

Community runs on a non-Atlassian platform called Khoros, so we are a bit limited in what we can do on top of their product. For full disclosure, about 40% of the posts the spam filter picks up are actually false positives 😢

Thanks for your question! I'm flagging it with our Trello support team - if there's not an answer from the Community soon, we'll jump in.

Cheers,
Daniel | Atlassian Support

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batCattle November 12, 2019

Excellent answer - understood. Thanks!

Daniel Eads
Atlassian Team
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November 11, 2019

Thanks for flagging @Nathan Householder - your post is all clear! Since there were two copies of the question, just confirming this is the one that went live:


https://community.atlassian.com/t5/Jira-Service-Desk-questions/Looking-for-custom-in-depth-reporting/qaq-p/1225160

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Daniel Eads
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October 29, 2019

De-spammed!

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0 votes
bigwhale September 19, 2019
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2019

Code blocks from first-time posters often throw the spam filter for a loop. Looks like you've gotten un-spammed already. Thanks for including the config in your question - definitely helpful for someone answering!

0 votes
info_intercomp_ru September 13, 2019

First post. And It marked as spam. Can my post become upspamed?

Post:

https://community.atlassian.com/t5/Jira-questions/Plugin-install-error/qaq-p/1177647#M374763

 

Thank you

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 13, 2019

Post unspammed. Thanks for flagging!

0 votes
Philipp Schenke September 12, 2019

Hello @Daniel Eads

i posted my first question in the bitbucket section. Unfortunately it is marked as a spam and I don´t know why. Can you help me out please and tell me why this happened?

The Link to my Post is the following:

https://community.atlassian.com/t5/Bitbucket-questions/Can-t-delete-one-specific-Tag-on-bitbucket-server/qaq-p/1177548

Thank you in advance.
Kind regards

Philipp

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 13, 2019

Hey @Philipp Schenke , your question has been marked as not spam. Cheers!

Philipp Schenke September 16, 2019

Thanks a lot!

0 votes
Jeremy Schrecengost September 3, 2019

@Daniel Eads 

 

I posted my first post in the wrong section then reposted in the correct one. It was marked as SPAM.

 

I have since removed the first post but need the correct one not marked as SPAM

 

https://community.atlassian.com/t5/Jira-questions/Trying-to-create-a-function-method-that-logs-based-on-a-variable/qaq-p/1169492#M372309

0 votes
Tem Ed July 7, 2019

I know my question was marked as spam because of that big block of log i pasted in there.

I couldn't find any other way to provide the logs. Can u unmark my post? Thanks.

https://community.atlassian.com/t5/Bamboo-questions/How-to-make-an-offline-remote-agent-online/qaq-p/1125486#M23831

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 8, 2019

Yes, the logs definitely throw the filter for a loop. Unspammed!

0 votes
Frederik Reiter May 13, 2019

Could you please review this post? I really don't understand why it ist marked as spam..

https://community.atlassian.com/t5/Confluence-discussions/How-to-get-back-the-old-quot-Edit-in-Office-quot-Feature/td-p/1081090

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 14, 2019

Hey @Frederik Reiter , welcome! Our team unmarked your post yesterday. It's likely that the code block threw the spam filter for a loop. It's a little over-zealous with first-time posters. This will hopefully be less of a problem for you in the future. Thanks for your post!

0 votes
Matt R May 5, 2019

Hi. Could you please remove the spam label from my post as well? Much appreciated

 

https://community.atlassian.com/t5/Git-questions/Unable-to-access-repo-via-SSH-fatal-Could-not-read-from-remote/qaq-p/1075122

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 6, 2019

@Matt R unspammed - thanks for reaching out!

Like Matt R likes this
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2019

Hey @Florian B - welcome to the Community! Your post has been un-spammed - my assumption is that the filter got tripped up by the curly braces.

 (user field setting: Template = {3})

Thanks for letting us know!

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2019

Hey Deepak,

While it looks like we unspammed this one during our normal checks through the spam queue, I think you were successful in getting a different one to post! The copy we're keeping up is here: https://community.atlassian.com/t5/Bitbucket-questions/manage-apps-page-taking-too-much-time-to-listing-installed-plug/qaq-p/1042587

0 votes
Kudimov Mikhail March 25, 2019

Good day @Daniel Eads, could you also take a look at my question post also marked with spam tag:

https://community.atlassian.com/t5/Jira-questions/Why-can-t-I-get-groups-of-user-jira-Using-rest-api/qaq-p/1040355

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2019

I'm not sure why your question was marked by our system as spam, but I see that you were able to submit it twice! The version of the question we'll keep up is at https://community.atlassian.com/t5/Jira-questions/Why-can-t-I-get-groups-of-user-jira-Using-rest-api/qaq-p/1040394 - cheers!

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Kudimov Mikhail March 25, 2019

thank you!

0 votes
Dmytro Royenko March 25, 2019
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2019

Thanks for flagging this one - the code macro tripped up our spam filter. I've marked your question as not spam!

Like Dmytro Royenko likes this
0 votes
Andi H. January 16, 2019

Mine is also marked as spam, could you please remove it?

0 votes
Marcin Geb _SoftwarePlant_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 4, 2018
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 16, 2018

Hey Martin,

You're unspammed! We manually check the spam trap multiple times a day.

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