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Jira Service Management
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Hello everyone, Our company Guavapay Limited using module "Jira Service Management Cloud" and our projects have register to link <jira@test-guava.atlassian.net>and we don`t have link&nbs...
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Hi, The requirement is to send field data and attachments of the JSM ticket to Algosec after the issue is approved in JSM. Means, as it is approved JSM should call Algosec and create a ticket there...
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Hi all, I am not sure if this has already been asked/discussed here but I couldn't find an answer to my question yet. I would like to test, if it is possible to setup a form that needs to be filled...
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I am working on an automation. For Project A, once a issue is created "trigger issue" a new issue under task will generate in Project B. I need the Shipping Address which is in the original ticket, i...
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Hello atlassian community @Nick Haller, please your kind help with the following case: I have an integration between Jira Service Management and Opsgenie; the integration worked fine, it ...
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Hi i knew that there are lot of answers to this, but since i am new to APIs not able to follow. and i am using API Scan in tosca automation tool to send the POST request. so please suggest me what...
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I recently joined as a Jira cloud admin for one of the organisation. Here they do have a complex workflow structure like multiple approvals for a workflow and each project will have 50-60 workflows ...
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I'm trying out the Jira Assets macro for none-onprem version of Assets. I'm able to get the AQL working as expected, but the selection control for which attributes to display doesn't match the docume...
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There is a Jira Service Management account that is used to send emails for a crypto scam. They are opening tickets using scrapped emails, which results in an email being sent to the victims with...
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Hi, I am the project admin. Yet I dont see the option to add issue types or workflow
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I migrated our team to Jira Software (cloud) several months ago and everything has been working great so far. I am now testing the Jira Service Management (cloud) solution and am having trouble with ...
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I am attempting to view the custom fields i.e epic type/feature type and am not able to view them in my jira issues dashboard. I have connected custom field option table to custom fiel...
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Does making changes in the project settings for a specific service desk have any affect on existing ticket requests? for example if you wanted to change the request types and issue types in the custo...
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I need to create a daily task/job that would export an AQL script from our Asset Management Schema. This job or script would need to drop the export in a file folder. Any suggestions or tips o...
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Hey team, I've got a unique situation where I want to have some values automatically set via automations, and have those updated values appear upon submission for the requestor. Currently, the aut...
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When a JSM ticket is closed and the user receives the closed email, the link to send a survey is not able to be clicked. The user has to copy and paste the link into a browser to complete a survey.
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In our company, many of our tickets are opened by our Customer Service team on behalf of customers if they need to escalate the resolution to the IT staff. When the IT Staff resolves the ticket, it ...
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Hello I have a JSM project in Jira cloud. I already have a portal for the JSM project. Is it possible to create multiple portals for a single JSM project? If yes can you please let me know how to...
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I am trying to set up approvals for a service desk project so that a group of specific users and no one else can execute a workflow transition. Two or more of these users must approve to transition a...
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Hello everyone, I am using Jira service management Cloud I have a issue I need to add a new customer to a specific project to chat with him on a ticket, but I don't want to send him a "Join the Te...
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Buenas Me gustaría saber si hay una forma de que un usuario pueda ver el historial de solicitudes creadas desde el portal sin contraseña, las solicitudes se crean vía correo. Si hay otra manera de ...
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Hi! Is there a way to change the visibility of a comment after it has been posted by the user? In Jira Service Desk, in the standard comment form, it is not possible to select the visibility of the ...
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Hi all, I am rolling out a series of multi-project rules across our organization. One rule in particular is a scheduled automation to auto-tag children issues each day at a specific time. ...
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Hello all, I am using the "create issues from mails" feature. The original mails contain some non important text and the important stuff is attached as .eml file. When creating an issue fro...
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Hi, until recently the forms arrived expanded in the ticket, since a few weeks the agent always has to proactively click on the form to expand it and enter the "viewing" modus. Is there a way to kee...
1,263 views 3 4 Deleted user February 3, 2023
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