Jira Service Management

Hi all, Whenever a customer opens a new ticket, we see "SLAs Modified" red message on the SLA tab in Service Desk (latest version). The tooltip says "SLAs have been modified and need to be recalcula...

• jira-service-desk

Hello,   I'm using JIRA Service Desk 2.0 and I need to restart the counter of one SLA when transitioning to the same status. I'm trying it but I don't know how to do it. In addition, is it po...

• jira-service-desk

• cloud
• jira-service-desk
• jira-service-desk-cloud

When creating a "Report a system problem" request, the user is presented with a drop-down with the options for the system field. How can I customize those options?

• jira-service-desk

In our country 28/Oct/2014 's holidays is half day  but ı can't configure.I want to configure to holiday is half day,it is possible?

• jira-service-desk

Hello, I just installed a free version of JIRA Service desk, and create a user. After the user log in  there is no  place for the user to submit a Request. when I log in as the admin...

• jira-service-desk

Hi everyone! Since Atlassian support told me to ask here, here's my question:  I have a little problem with my JIRA Service Desk. My JIRA Service Desk works really fine, even the ...

• apache
• blank-page
• customer-portal
• jira-service-desk
• mod_proxy

We would like to be able to create issues for our (existing, already signed up via the portal) Service Desk Customers. While we are transitioning to using Service Desk, we still get phone calls at ti...

• jira
• jira-service-desk

I've reviewed https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base and found that our desired scenario seems not suppo...

• jira-service-desk

Hi, I'm trying to setup Service Desk for use on our JIRA installation. Our email address is currently setup in the email settings portion of Service Desk's admin settings and the email tests success...

• jira-service-desk

Can anyone recommend best practice for server requirements are for running the following products: JIRA Service Desk Bamboo Plug-ins Email this Portfolio Financial Management JIRA Workflow T...

• jira-service-desk

Hi, we have created a JIRA Service Desk for one of our client. When we created an issue in JIRA and put the client as a reporter the client can't see it in JIRA Service Desk. Is there a way t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We are in need of linking to an external description page from the description text in the customer portal in the service desk add-on. When I try adding cutom html it converts it to standard te...

• jira-service-desk

Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment".  They're very afr...

• jira-service-desk

Buenas. Estamos probando el Service Desk y nos encontramos con la duda de poder separar por Países. Nosotros tenemos varias sedes repartidas por el mundo y la idea era usar la aplicación para todos....

• jira-service-desk

Hi, We are switching over to JIRA Service Desk for our companys internal users. Instead of the users having to "sign up" as customers, we would like to add all users from our Active Directory as cu...

• jira-service-desk

Im evaluating the new support service and i need answers for some questions. I hope if we can have a call better for more understanding My number is 0097466855508

• jira-service-desk

I find it irritating to have Atlassian Answers display a mix of English questions and answers, with a handful of German-language sentences thrown in. (It's a bit of a pet peeve: I used to be in loca...

• jira-service-desk

Hello, Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents) Thanks, JG

• jira-service-desk

Hello,   I have some questions regarding services desk tool and i want to have a call with you because im little bit confused with some features.   I wish if we can have it today on 14 ...

• jira-service-desk

In Service Desk, how can a customer see a ticket via the customer portal that is raised on their behalf by a Service Desk agent or a normal JIRA user?  Setting the reporter to the customer name ...

• jira-service-desk

Hi,  We currently have a JIRA 25 user license, but I'll be deleting all of them leaving only 7. Do we have to contact sales contact? To reduce cost, we are migrating to JIRA Service Desk where...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I've started an Internal Helpdesk project for Service Desk in JIRA 6.x and am trying to remove fields (e.g. components which we don't use) from the issue view screen that Agents will view / edit. I'v...

• jira-service-desk

How do I setting up a Customer User with the version 1.x pricing/licensing model?

• jira-service-desk

My previous service desk had email integration in the responses. You were able to select a user or type an email address in both the To and CC fields. I find that this is lacking in JIRA Service Desk...

• jira-service-desk
• mail-handler