Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
in Jira service management regardless of the hosting option are Passwords or credential information cached ? or not cached ?
-
Dears, I have Jira Service desk version 5.4.1 and I have Asset Module and I need to import our configurations Iteams from sheet. How can I do this in more easy way thanks in...
-
Destinatários copiados pelo cliente não estão sendo replicados para o JIRA. obs: o cliente envia um e-mail para criar o chamado com algumas pessoas em copia porém ao abrir o chamado as pessoas que e...
-
Hi I am trying to update the Approvers groups based on a Multiselect custom field when the Issues is created. I have a field name called "Product Name" and it is Multiselect type. It has 5 ...
-
jira.field.resolution.exclude is used to Disable a particular resolution on a status - For example, if you want to disable the “Duplicate” resolution on a transition. This will make the resoluti...
-
is there a feature or plug in that would help add on the options already available on a custom field , no matter what the custom field type is ?
-
Hi, Can some will help me out how to remove the Status "All subtasks are not Ready for Approval" Please find the below screenshot. where can i check this extra status i want to remove this one...
-
Hi There, I'm looking to edit the automated replies we send to customers from our support Jira account. We have a request type under 'Add new user' - I'm wondering if it is possible to create...
-
Is it possible to use external import for us to sync data from okta going to insight? If possible, how can we do that?
-
I'm trying to create an automation rule which would copy a URL link from the description field and paste it into a custom field (custom field type: URL field). Use case: Some of our clients do not...
-
Are there any Managed Services Providers (MSP) out there who are using Jira Service Management to support external customers in a B2B environment? Based on a review of the product documentation, the...
-
...his portal is a cloud url expose to public we need to answer few questions : 1 - what is best customer authentication method to setup in order that they remains only customer user and not consume&n...
-
Hi There, I am trying to find a way to approve Jira tickets via Slack. I put in an automation rule in Jira that triggers a notification to Slack with the link to approve/decline a request. I'd...
-
Hi, how to get rid of that annoying paragraph code lines It's only appears in a my custom description of attachment field And only in a transfer screen <p> exampletext </p>
-
I can see all the users under Approver drop down and I just want 2 users to have approver access for service ticket, so how can modify approvers list in a service request
-
Hi, Is there a way to send an e-mail to a user that is mentioned in a comment? For example: When "@jack can you comment on this ticket?" is entered in the comment, then i would like to auto send...
-
Does Jira provide the Ability to restrict access to logs, for example even for System Administrators? regardless of hosting option ?
-
...hile executing the following:SELECT ID, NODE_ID, SENDING_NODE_ID, INDEX_OPERATION_ID FROM public.nodeindexcounter WHERE (NODE_ID = ? ) AND (SENDING_NODE_ID = ? ) (An I/O error occurred while sending t...
-
In reporting and error logs , Does the system support reports labeling based on its classification? and if not is there a plug in that can help with this requirement ?
-
I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my projec...
888 views 2 0 Deleted user January 16, 2023 -
Hi guys, I'm trying to fetch object attribute and copy to custom field in the same issue, I'd like to use automation, is it possible? There's a post-function that could perfectly get it don...
-
Hi everyone, I want to populate the 'Department' field based on the issue description. Example - Issue Description: Employee Name: FirstName LastName - Employee Location: USA - Employ...
1,229 views 5 0 Deleted user January 16, 2023 -
Hi, In one of my automation if i have this transition error: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for is...
-
...erraform.getFormValue(); if (TerraformValue !="12821") // Yes { Attachment.setRequired(false) } else { Attachment.setRequired(true) }
-
I'm searching for a method to track Average Time to resolve a ticket for the last 30 days. The built in widgets don't really provide a clear solution; I've read an article or two that indicate ...
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 10 | |
| 9 | |
| 9 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 10m ago | ||
| 34m ago | ||
| 2 hours ago | ||
| Wednesday | ||
| June 20, 2025 12:16 PM PDT |