Hi Is it possible to add the issue number to the request subject in the Customer Portal for Service Desk? Currently it is only showing the wording, with the issue number visible once the request is...
tell me, I want to use jira as an external service desk, respectively so many users create applications ... how to make that external user wrote a letter to the post office, ticket machine will, but ...
Hi there, I am wondering if I could partition the JIRA Service Desk customer portal to add Activity Streamer with the latest knowledge base articles. This would be great so our users can see th...
Hello all In helpdesk, if I reopen a previously closed ticket, I cannot see it in the queue and I MUST see it in the queue, otherwise, it will be forgotten. But I cannot. Can you please tell me what...
Hi, We have some service desk agents, mainly support team members, and some JIRA users, which work as service desk collaborator, mainly our developers. Now sometimes the developers need...
Sometimes the 'customers' will have different email addresses and currently we have to create multiple 'customer' accounts per person in order to allow them to log and update issues with any of their...
We are using JIRA v6.3.14 with SD v2.3.2 and when a 'Request participant' replies via email SD never receives the update/comment. How can we troubleshoot this issue? It is causing quite some frustra...
I have a workflow that I would like to set a post function to automatically add someone to the "request participants". I tried both the "user@email.com" route and the JIRA user "first last". B...
Dear Support, We are using the email channel to create requests in JIRA service desk. We are also adding comments to requests by replying to notification emails. When replying, all the mail history ...
I have setup email to ticket and the auto-creation of JIRA accounts. What level access to these automatically configured accounts receive? Is there a license required for these users...
Hey, I want to migrate an existing JIRA project to our Service Desk, so that it keeps it's workflow etc. Now I don't see a "migrate to SD" feature on the project administration page. Atlassian Confl...
Is there a way to add Google Analytics support to JIRA Service Desk?
Basically I need to turn what used to be a paper form into a service desk request. I have about 25 custom fields I need to present when a particular service desk request is made. They could all be si...
Hello, When processing an email response to a ticket, the entire body of the response gets included in the comment instead of just the response (see below). This talks about making a customer respo...
Which of the different classes of JIRA Service Desk users can subscribe to saved filters? Agents - sure Collaborators - I guess Users - probably not? Maybe it depends on whether the filters wer...
The former tool, Vertygo SLA, would display the due date and time of each metric as well as the time remaining. It appears that Service Desk only shows the time remaining or overdue.
it is very tedious if they have to be deleted and recreated.
We are currently using Vertygo SLA and I can see the vertygo sla custom fields in the issue navigator, color coded to show which are close to being overdue and which are not. I'm evalua...
Getting Error occurred while validating project against [JIRA (myproject.atlassian.net)] when I try to add a range between two custom date fields from a Project. I heard JQL will help, but not sure...
In JIRA Service desk, we can provide a Field help description. In this description we can put some link in order to help the customer. If we put a link and the customer click on this, he lost ...
We make custom software development for different companies, and I'd like my customers to access service desk portal to create support tickets, but I want for them to get a list of which software the...
Is it possible for Customers to update custom fields via the Portal of a request after it as been created. It only seems possible for them to add a comment or attachment when reviewing their open req...
Hi, we got some errors in our permissions, is there any way to reset permission scheme and severity roles back to the standard settings? Here is a precise declaration: (In ...
We are preparing to go live with Service Desk, and we are preparing the data recovery from an external Bug Tracker. The way we chose is using a csv file. We are facing this problem: retrieved data a...
We have a service desk available to all our customers that is linked via both our web app and corp site. A large number of our users are in government offices with (very) strict limitations on their ...
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