How to add Google Analytics support into JIRA Service Desk?

[Aggelos Paraskevopoulos _Relational_]

Is there a way to add Google Analytics support to JIRA Service Desk?

[David at David Simpson Apps]

Hi, we also recently released our Google Analytics in Jira Service Desk (Cloud) app on Atlassian Marketplace to complement our existing integration for Confluence Cloud.

So please feel free to give it a go and leave us any feedback. 🙃

[Nar Kumar C_ - Narva Software]

Hi everyone,

Good news, we just released new app in Atlassian Marketplace: Google Analytics for Jira Service Desk

It allows you to add google analytics to Jira Service Desk customer portal. We released it as free app for now and works with Service Desk Cloud.

Try it out and let us know if you face issues.

Regards,

Nar

[Aggelos Paraskevopoulos _Relational_]

Hi Nar,

thanks for letting us know, however we are looking for a JSD server solution to this.

Cheers,

Aggelos

[Dan W]

We are looking for a JSD Data Center solution.  Anybody using one of those?

[Marie Goodart (work)]

I added Google Analytics script to all of JIRA (including JIRA Service Desk) by adding it in the head (look for Announcement Banner). Then I added the search script url parameters into GA.

[Peter Rush]

Hi Marie - with this configuration, are you able to track usage of the JIRA SD customer portal?  Thanks!

[Chris Arrington]

Hi Marie. Were you able to get article views by article title or id? That's my biggest frustration right now.

[Katarzyna]

Hi Marie,

Does it work? I'm also really interested in this topic. I would like to track what people type in the searcher.

[Marie Goodart (work)]

I also have the same question