Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add Google Analytics support into JIRA Service Desk?

Is there a way to add Google Analytics support to JIRA Service Desk?

4 answers

I also have the same question

I added Google Analytics script to all of JIRA (including JIRA Service Desk) by adding it in the head (look for Announcement Banner). Then I added the search script url parameters into GA.

Hi Marie - with this configuration, are you able to track usage of the JIRA SD customer portal?  Thanks!

Hi Marie. Were you able to get article views by article title or id? That's my biggest frustration right now.

Hi Marie,

Does it work? I'm also really interested in this topic. I would like to track what people type in the searcher.

Hi everyone,

Good news, we just released new app in Atlassian Marketplace: Google Analytics for Jira Service Desk

It allows you to add google analytics to Jira Service Desk customer portal. We released it as free app for now and works with Service Desk Cloud.

Try it out and let us know if you face issues.



Hi Nar,

thanks for letting us know, however we are looking for a JSD server solution to this.



We are looking for a JSD Data Center solution.  Anybody using one of those?

Hi, we also recently released our Google Analytics in Jira Service Desk (Cloud) app on Atlassian Marketplace to complement our existing integration for Confluence Cloud.

So please feel free to give it a go and leave us any feedback. 🙃

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you