How to add multiple email addresses for participants in Service Desk?

Thomas Berger
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March 18, 2015

Sometimes the 'customers' will have different email addresses and currently we have to create multiple 'customer' accounts per person in order to allow them to log and update issues with any of their addresses.

How can we add multiple email addresses to a customer user account in Service Desk?

3 answers

1 accepted

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Answer accepted
niroshabandaru April 7, 2015

Hi Thomas,

By default user is recognized by Name. It is not possible to add multiple email addresses for participant.

0 votes
Angus Buchanan July 24, 2018

This is showing in Google as solved!

Nic Brough -Adaptavist-
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July 24, 2018

That's because it has an accepted answer.

Angus Buchanan July 24, 2018

I'm confused! Can you please clarify the definition of solved? My understanding is that it should be marked as unresolved. It might have an a acceptable answer but this doesn't mean the acceptable answer "solved" the issue.

Jack Brickey
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July 24, 2018

@Angus Buchanan, In the Community when an answer is accepted the answer is checked off as accepted. The Community is not the place where suggested enhancements or bugs are tracked to closure. If you wish to submit a suggestion you should go to the Atlassian site - 

https://jira.atlassian.com/projects 

Nic Brough -Adaptavist-
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July 24, 2018

Solved is the word the internet has chosen to say "question is done with" in general.  It is not nuanced.  In a lot of cases, solved means "solved because there was a fix/solution/answer/help/something", in some cases it means "solved because there's nothing else to do"

Angus Buchanan July 24, 2018

Thanks for clarifying @Nic Brough -Adaptavist- 

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Thomas Berger
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April 24, 2015

I guess my question was more like a feature request. 

Thanks anyway.

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