is it possible to define the attribute types on the Insight Discovery tool? I have run the scan, imported into JSM cloud and the devices have a text attribute 'Location'. I want this to be an 'Object...
jira service management cloud I would like the customer to be able to see the assignee (the name of the agent in short) when the customer sees the issue from the customer portal. It seems that on ji...
As we have created couple of tickets is one of service desk project and added couple of attachments in that while creating the tickets. But when we went back to customer portal it is not visible at t...
Hi Team, I want to understand to average and median formula of values across issues on Time In Status Regards,
Hola, buenos dias. Estamos utilizando la plataforma y nos encontramos que al agregar clientes para que estén al tanto de las notificaciones, según el estado de los incidentes, estamos topeados en ...
I can't install the Insight plugin in Jira Cloud? Can you please help me? Thank you in advance
When creating a request in serviceDesk, if it contains PATH, after pressing Create, slashes will be doubled in the specified path. Duplication will also occur if PATH is inserted using the "Code sni...
I am trying to create a Queue from the Rest API Post method. When I try to post it, I will get the details of all the queues in the dashboard.
It is failing to copy email body from email to Jira ticket which will be added as a description for the emailed tickets. It is working fine with most of them but one of the organizations of service d...
Hello, basically as the title says. A colleague of mine who wants to see the linked issues of an insight object does not have the button marked in the attached picture. This user does have a...
Hello, I have a project in JIRA, and I would like to hide the "Request type" (as I will have only one Request type) field when I click on the button "Create" of my tenant. Is this something...
Normal Agents are unable to see user complete details. Only Admin can see Picture 1 Normal agent view Picture 2 Administrator View Same as admin this information must be available for normal agent...
Hi Team, Let me know what are the permission required for creating the jira ticket throw the email. Few internal group users are unable to create a jira tickets through sending mail to mail server....
Hi there, I have a situation where I am building a change flow where after Peer Approval there are three possible outcomes Normal Change - Low => Straight to Awaiting Implementation Normal Chan...
Hi All, I think I need some assistance with how we import assets into Insight and assign to users. What I'd to see happen is that with the field "assigned to" which is a user field, that the import ...
Hi All! So, we've had a company realignment and I'm trying to bulk update all our pre-existing Users details. According to Atlassian this should be fairly straightforward, but mine just keep creatin...
Currently if your request form has an Insight custom field, that field isn't passed through to Slack when using the Assist bot to create a ticket. Are there plans to get this working?
Are there plans to integrate the Forms feature (not the normal request forms) with the Assist bot? Looks like currently you have to choose which feature you want to use. The Assist bot doesn't m...
When a customer searches the support portal, it is showing related articles from our internal kb. When the customer clicks on the link, it gives a "page not found" error, so they are not able to acce...
Currently, our Help Desk is set up to notify agents of all comments. I would like to set it up so that the agent is only notified if the comment is from a customer, not from one of the agents respond...
I'm pretty new to Insight. I'm importing the corp directory from AD/LDAP as user objects into Insight. Each user has a relationship to another user object that identifies their manager. What I'm try...
I've followed a few strings where others have had the same issue with the SPF TXT continually fails verification. https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-sending...
Hello! My organization currently has several teams, each with their own service desk intake. I would like to create a "wrapper" on top of the individual teams to serve as a single starting point for...
So I need to be able to Run a weekly report to see how many tickets my team are closing each week as I suspect some members of the team aren't pulling their wait. Is there any easy way to do...
Hello, I'm trying to get this filter into a pie chart that would display the resolution date project = sms and assignee = knatte AND resolutiondate <= -7d. I don't see Resolved as a statistic t...
User | Count |
---|---|
25 | |
24 | |
16 | |
13 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
yesterday | ||
yesterday | ||
yesterday | ||
Saturday | ||
Friday |