Atlassian Account

Hi all, I have a very old Atlassian Account I was using when I worked for a customer. My account is still active, I would like to use it for other customers/orgs but I cannot locate my current admin ...

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• account-identity

The account cannot be reactivated and the admin from the customer we are working for cannot do it since they did not disabled it. In the moment my colleague tries to reset the account, Atlassian logi...

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• account-identity

Hello! I accidentally created the organization lalafo-erlanasanov.atlassian.net, and I'm unable to delete the organization. The system responds: "Your organization has products that you need...

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• account-identity

Hi Team! A new teammate joined our team. She wants to follow the trainings through Atlassian University. But he cannot log in to Atlassian. Can you provide authority support on this issue?

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• account-identity
• account-management
• atlassian-account
• atlassian-connect
• atlassian-guard
• +3 more tags...

Can someone help me understand how to update user emails in the following scenario: Managed account is used together with the Original user management experience (not centralised).  How are we...

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• account-identity

My origin account is 'john@linkhub.co.kr'. but i lost my authenticator and recovery key.  your recovery mail request system bug. recovery mail request is faeild so i request recovery mail to ...

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• account-identity

Hi team, I am working on an integration with Atlassian. My goal is to collect from Atlassian general organization settings.   I am trying to pull via API the following information and can'...

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• account-identity
• api
• atlassian-sdk
• integration
• rest-api

my account is john@linkhub.co.kr  my cellphone is changed so two factor authenticate impossible. and i lost my recovery key.   so i request recovery mail sending. but recovery mail sedi...

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• account-identity

I posted two responses to this question: https://community.atlassian.com/t5/Confluence-discussions/What-is-a-use-case-for-using-a-database-in-Confluence/td-p/2581450#U2586005   One took m...

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• account-identity
• cloud
• community
• confluence
• confluence-cloud

Hi, we are trying to set up Jira and Bitbucket for a new employee, but when he tries to create an Atlassian account, he doesn't receive a verification email (spam-folder checked). We are using Outlo...

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• account
• account-identity
• email
• verification

Hello, Is there a way (app\ API) to generate email to specific address once one of my users request access to one of my Org products (Jira, Confluence) for him or for other user?

• Question
• account-identity

Hi all,  I am in need to find an export/list of all Atlassian partners. I have access to the partners directory but there is no way I can get the full list of names of the partners.  ...

• Question
• partner

Hi there, I'm trying to unlink my Google account from my Atlassian account. However, I can't remember my password. I've tried to reset my password using the reset password link but have not receive...

• Question
• account-identity

Hi! I created a new account - intention being to operate under the free 10 user tier until we get things organized and have an idea of the scale that we require. I created this just as Atlassian we...

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• account-identity

I am trying to change my email from my old one to a new one, but it is not sending the verification email to my new email. I've tried with a few emails to test this, and it is not sending any of them...

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• account-identity

Hello I'm trying to change my email address in my Atlassian account. It seems that there must be some problem because I do not receive a verification email at the new address, instead, at the old a...

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• account-identity

I lts telling me I don't have access 

• Question

I have tried to sign up and create a new site however i am getting the following error every time:    Something went wrong on our end. Please try again. If this keeps happening, cont...

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• account-identity

Hello, In my previous job I was also working as a Jira admin, and I have used the community quite often, published some articles and earned badges and such. When I left that job and started a new...

• Question
• account-identity

Hi there, I don´t know our Site Admin, as it is maybe a Person who already left our company. As the new Head of Productmanagement in our company I would also like to work with Jira and please need a...

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• account-identity
• jira-software
• unknown-hosting-type

Hi, we receive emails from  community-do-not-reply@em.atlassian.com that have DMARC Fail error. We noticed that the sender SMTP changed, please set your DNS to allow the server: Remote Se...

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• account-identity

I am trying to login to my Trello account through atlassian but I get this error: "You don't have permission to access this content It looks like your account has been" I did not get any emai...

• Question
• account-identity

Currently I am facing error message "ae95c541ebcc45fba715193108f116bb". Getting an error when trying to create a new Atlassian site. (ex.  xxx.atlassian.net) The message appears after s...

• Question
• account-identity
• cloud
• jira-software
• jira-software-cloud

HI We have change the domain and now we are not able to access our site, we are using Microsoft SSO to login into our site.   How to resolve this?

• Question
• account-identity

I was recently separated from my company and all of my Atlassian training and certifications were under my company email address. How can I get these moved to my personal email address so I can valid...

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• account-identity