!!!login issue, always stuck in two-factor verification

[benqq]

Hello there,

i can't login cause always two-factor verification failed.

but the code of two-factor is true.

because i can't login my account, so that i can do nothing!!!

even call for help.

i just only use another account to call for help!!!

[Earl McCutcheon]

Hello @benqq ,

You noted that you are trying to set up factor authentication as described here:

• https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

However, looking at the details for the e-mail address that you used to reach out here on the community forum, I do not see any current site access mentioned for any Atlassian products other than your community account login and Atlassian ID.

So quick follow up questions I have, did you by chance reach out here with an alternate account from the one you are having issues with?

NOTE This is a public forum so please do not post any PII related material (such as e-mail address of the alternate account) in this thread as it is visible to anonymous viewers

Or are you simply setting this up to get started with this account using two factor auth?  If so what browser are what behavior and errors are you seeing and can you describe the path you are following with the steps to reproduce.

Regards,
Earl

[Valerie Knapp]

Hey @benqq , welcome to the Atlassian Community and thanks for your question.

I'm going to escalate this post to Atlassian, who should be able to help you. 

Best wishes