Hi everyone! 👋 We've got a small but mighty update to share today, and one that's been on your wishlist for a long time. Weekly granularity is now available in the timeline view 🗓️ U...
When teams talk about SLA performance, they usually focus on the final promise: response time, resolution time, or whether a deadline was met. But inside real service workflows, the bigger challeng...
I have tried to create several agents. Lookup information works okay, not great, but okay. But taking actions, holy moly ... I wanted a personal agent to help me with task management. I use a jira ...
March 2 has come and gone, and Atlassian’s new points-based API rate limit system is officially live and being enforced. While this is a massive win for overall platform stability, it introduced a ...
Happy April Atlassian Community! 🌷✨ A new quarter is officially here, and before we race ahead into all the fresh energy, ideas, and collaboration that Q2 has to offer, we want to take a momen...
The scenario We manage customer data in Jira Service Management. Phone numbers come in through portal forms as free-text: customers type whatever format they are used to. Some examples from a s...
Title: How to automatically roll up Jira issue progress to Atlassian Goals (multi-level hierarchy)? Description: Hi everyone, I am working with Atlassian Goals and trying to implement a hierarchi...
This Thursday, March 26, Salome Khaindrava, CEO of Atlassian Partner Twinit, and I will share Best Practices in Asset and Service Configuration Management. Salome has been implementing Assets and d...
...AS \"${targetStatusName}\"" // CHANGE THIS (optional): // true → take FIRST time issue entered the status // false → take LAST time issue entered the status def useFirstOccurrence = true // C...
...et down to it, your CUG doesn’t have to be “just” a community program - with some effort, you can turn it into a true strategic asset. When your Company User Group goals are clearly aligned with y...
Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
Every so often, a platform capability appears that feels bigger than the feature itself. For me, Rovo is one of those moments in Atlassian. Not because AI is new. It isn’t. But because this feels ...
We are using few addon's like AIO & Clockwork. Using Rovo we can fetch data that is within standard Jira but is it possible to get the data from addon's. Ex:We are using AIO for test case ...
It's Thursday! Once in a while, there is a breakthrough feature that gets released that really changes the way we work, think, and approach tasks and projects at work. Don't get me wrong. Atla...
Here's a subsection of my bitbucket-pipelines.yml: pipelines: branches: release: - parallel: - step: *BuildWindows - step: *BuildMacOS ...