We would like to create transparency for our customers to be able to see where their requests "sit" in a given JSM queue. Basically see a view similar to what our support desks see, but not be able ...
Hi Everyone, Following up on my previous post regarding the creation of a Level 2 escalation process with an external company that uses a different ITSM system (Autotask), I received suggestions tha...
Now, Not ligin? . acli rovodev auth login. not working.
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I am trying to build a multiplatform image i.e. for ARM and AMD. I have installed a self hosted runner inside a kubernetes cluster and its active in bitbucket. I have followed below documentat...
Hi. I want to invite new users to JSM. Unfortunately, I have a problem. During the invitation on the e-mail I have "Admin invited you to JSM" nothing more. I wish at least my name and surname were th...
I've created a Service Project to communicate updates made to projects with Participants. We create the work item, include the associated external customers via Participants and send updates via emai...
I have a fields 1) Draft(Radio Button) i) Save as Draft ii) Submit 2) ReviewerOutcome(Drop-Down) i)APPROVED ii)REJECTED iii) ...
Hi team, I got failure while the system was trying to create the site for me as part of sign up process. I tried cleaning browser caches, changing a different browser but the issue persisted...
TL;DR Challenge: Service agents lack customer context (like VIP status or deal size) when triaging tickets. Solution: Display live HubSpot CRM data directly on the Jira ticket...
With the new nav the 'Boards' section is now gone. How do we create personal Kanban boards or boards for Service projects?
We’re excited to announce that Morph has officially graduated from beta and it’s now a paid app on Atlassian Marketplace. What’s Morph (in case you’ve just heard of it) Think of Morph as yo...
We currently connect Snowflake database to Atlassian Analytics using a password based account, however Snowflake is deprecating the ability to have password accounts without MFA enabled. ...
Of the 3840 pixel width, less than 10% (350 pixels) are used. Why isn't this space used to improve usability? If you have a beta version, why didn't you use it? Do we need to find an alternati...
I want to understand is there any limitation while downloading/uploading happens via cloning, Git commits. Also I want to understand limitation of LFS and is there speed limitation while using ...