How to change device for MFA to login to BitBucket?

[Sudip Khokhar]

I have changed my mobile device and inside the Authenticator App there we re several login codes were stored.
Now I've changed the device and I don't have access to old device data due to reset.

I'm not able to login to Bitbucket and need to register new device.

I've logged out of bitbucket and need to login with new device.

How do I do it and from where I can reach to support team for registering new device?

[Shwetha Suvarna · Accepted solution]

Hey @Sudip Khokhar 

To reset MFA for the Bitbucket account, I would suggest you follow the steps provided on the page: https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html .

The page explains two processes of Atlassian login systems, that is: Atlassian Account 2FA and Bitbucket Cloud 2FA.
Depending on which login process fails, you can follow the steps to reset/recover 2FA for it.

Thank you for understanding. I hope this helps.

Feel free to reach out to me for any queries or clarifications on the same.

Best Regards
Shwetha Suvarna