Meg Holbrook Expert

My team runs a service desk separate from that of another department (Non-JIRA), but both are consistently CC'd on each other's requests from Users. This creates a situation where our automated emails and notifications are creating additional tickets to that department when issues are moving through our system and being…

Happy Monday Morning, hope you all had a wonderful weekend and are at least through your first cup of coffee! In this week's edition of Miscellaneous Monday, I want to talk about your favorite hometown attractions, restaurants, quirks, and quaint qualities. (hooray for alliteration) Are you from West Philadelphia, born and…

It's Monday morning here is sunny California! (86 degrees in April, what is happening right now??) Time for another Miscellaneous Monday! I was having a random conversation with my nine-year-old this weekend about what he wanted to be when he grew up. His answer is a dentist, by the way. It got me thinking; I didn't know…

Cross-posting here from JAC so anyone else having this issue can easily watch and support this developing issue. At this time, support has no workarounds. I have a series of SLAs in JSD that are used to sort our service desk queues. Yesterday afternoon, my help desk technicians reported that the queues were not sorting…

Happy Monday my friends! A is for ART! Have you tried Google's Arts and Culture app [android] [iOS]? I've been addicted since they debuted it, and thought that I'd share some of its coolest features with you today. Why? Because who doesn't need a little distraction to break up their Monday? 1. HD/VR views of iconic museums…

Happy Monday everyone! The buzz around Atlassian Summit 2019 gets louder every day! This will be my first time visiting Las Vegas and I want to know: What sessions are you most looking forward to during the Summit and what extracurricular activity is on your itinerary? From what I hear, there's plenty to do and see. In…

Happy Monday, friends! It's 100 degrees here in sunny California, USA with 50% humidity YUCK! (37 degrees+ for all using metric out there). Basically, I feel like I'm in a hot pan with butter shoes every time I walk out the door. To my disdain, my in-laws came down for the weekend and wanted to visit an outdoor flea…

Happy Monday everyone! If you're anything like me, you tend to think a lot about what the future looks like. What are my kids up to in 15 years? Have we solved for climate change? How could TVs possibly get a more clear picture than what we have right now? Ok, so maybe not the most-pressing questions around, but I digress.…

Happy Monday my friends! Last week we had a great discussion about your first job and the lessons you learned from it. Did you know that our resident Trello expert @Jodi LeBlanc used to masquerade as a Hostess character during the summer? Maybe you'd be interested to hear @LarryBrock , @Jack Brickey , or @Scott Theus give…

This week's edition of Miscellaneous Monday isn't as somber as it sounds, I promise! It's been proven time and again that smart people tend to also be creative people, and I know you're all smart cookies. Today I'd like to showcase your side hustles, your creative outlets, all the things that you work on when the day is…

CONFLUENCE is a content collaboration tool... but what happens when you find out there’s more content than collaboration going on? It might surprise you to hear that what you thought was an engaging piece of work is actually missing core components that drive interest, participation, and collaborative feedback. Read on to…

If you're missing Summit right now, we're missing you! If you're here - come say hello to the community team at the Community Lounge in the expo hall! I wanted to take a few minutes to share one thing I've learned and here from you one thing you've learned this week. My takeaway for today has been that Atlassian is…

Greetings from the west coast of the United States where it is finally starting to feel little bit like fall here! It was 90 degrees (32.2c) well into October and then the state burned down through November ;-; This past week though, we have had a few wonderful storms which have settled us into the crisp/cool season we've…

Let's get 2019 kicked off with a SUPER fun Miscellaneous Monday (you know how much I love fun, I'm basically a clown irl). Below, I'm going to post a list of items that I want you to scour the community forums for. To win you'll need to: 1. Like the post you land on 2. Link to the post in your final list 3. Be the first…

Everyone knows that Atlassian is a tshirt company with a software problem, but I don't think Atlassians are the only ones with this problem. I just had new team shirts delivered! It's so much fun designing and sending off to the printers, and I'm like a kid when new ones arrive. Show me your awesome team shirts!

Happy Monday and more importantly, HAPPY FEBRUARY! This week, I'd like to challenge you to get into the community love spirit by doing two things: - Share one thing you accomplished last week (so we can all shower you with appreciation) - Link an article here that has helped you and tag the person who wrote the article.…

We've completed another revolution around the sun, my friends! New Year's eve is a time to reminisce about the past and resolve to learn better and do better in the future. With these things in mind, I have a challenge for you today: 1. Share one memory or thread you've participated in this past year where you either had a…

What a week this has been, everyone. I am posting so late in the day because I'm finding it incredibly difficult to engage with the world right now. @Community Manager wrote a truly inspiring article this morning that really helped me to shake these feelings, so here I am! I think participation in community and family are…

Imagine, if you will, an extraordinarily complex machine. Tubes. Wires. Lights. Buzzers. Whirly bits. Pokey bits. Imagine a device as big as a room or as small as a book. Powered by pedals, or engines, or light. You have spent your entire life researching and testing for this small moment when you push the big, red button.…

I'm embarrassed to admit that I have a bonafide theme song. Well, I am not so much embarrassed as my family is embarrassed when my song comes on the radio, I crank it up as loudly as I can, and yell the lyrics at the top of my lungs. This song has been played for me at birthday celebrations and other events... That song,…

It's nearing the end of the year and I feel like I've experienced an immense amount of personal and professional growth. I wouldn't be here if it weren't for an amazing group of peers in this industry who push me to always do my best. Our little communi-team family does such a wonderful job of encouraging each other and I…

Happy Monday, Friends! I've seen smatterings of office plants and gardens in some of the various introduction threads, and I want to see more! My office is slowly turning into a greenhouse, and below you can see the various succulents I've collected, my freshly-decapitated orchid, my prized pregnant onion Harriet, and some…

Happy Monday everyone! It's that time of year again. Winter is coming. With the changing of the seasons, a battle draws near to control the most coveted of magical artifacts: the thermostat. For generations we have tried to make peace between the factions of the blanket tribe and the short sleeve peoples, and year after…

Happy Monday all! I have been traveling around this week, and I was able to take a train ride through one of the most beautiful cities in California - Santa Cruz! Fall is one of my absolute favorite seasons, and it's easy to see why with views like this: I'm lucky to live somewhere that has such beautiful places to visit…

Writer's note: this is a largely US-centric post (sorry friends in other places) Please read to the bottom though, because I want to hear about YOUR experiences with voting! The midterms are upon us for a large portion of the United States. And while we tend to see more voters turn out during presidential elections, local…

Hey all, I've been banging my head against this automation all day, hoping someone with a big brain can help me. To summarize my use case: I have JSD issues that need to be moved semi-frequently between two internal service desk projects. The goal is to move an issue cross-project and automate the selection of the request…

Well it's officially fall here in the north of the equator, and if you work in a densely-populated office building pumped full of recycled air, it's likely you hear the approach of sniffly noses and coughs across the floor... creeping ever closer... winter is coming. However, the first step in admitting we have a problem…