My team runs a service desk separate from that of another department (Non-JIRA), but both are consistently CC'd on each other's requests from Users.
This creates a situation where our automated emails and notifications are creating additional tickets to that department when issues are moving through our system and being resolved.
Is there a way to automatically remove their account as a participant by email address or some other sort of filtering? We would still need to accept tickets from them as the reporter, which is the sticky part.
I do have to add that we are currently only running on Cloud, so our options are a bit limited.
Thanks for your time!
