Arkadiusz Wroblewski Community Champion

Hi @BusyBeeSpoonie , Your screenshots show mobile push notification settings, not email preferences. To manage email notifications, open Trello Account Settings in your browser. There, you can choose how often you’d like to receive emails (Instantly, Periodically, or Never) and turn off any notification categories you…

Hi @Marc Anderson, Just to add to Matthew's reply: cancelling your subscription and permanently deleting your Opsgenie account are two separate actions. You can find the deletion instructions here. If you're struggling to reach Billing Support, my fellow Community Champion Tomislav has written a step-by-step guide. Cheers,…

Hi @BGajula , You could try Deep Clone's Space Clone to copy your template space and its work items, including the hierarchy. However, automated cloning doesn't currently preserve the complete hierarchy, so the manual approach may be your best option. Cheers, Arek 🤠🧙‍♂️

Hello @Jim Wasson To hide Inbox, click the Inbox button in the bottom navigation bar or press g, then i. If you're using the Windows desktop app, you can also set your current board as the default using Ctrl + Shift + D. More details here. Cheers, Arek 🤠🧙‍♂️

Hello @Santiago Pedrosa Xray is a third-party app, so you can also contact Xray Support. Cheers, Arek 🤠

Good job 🤠 Very interesting. Actually, I'm not trying to track anything besides work. We spend so much time in the Atlassian world that sometimes it's good to just pull the switch and unwind.

If admin.atlassian.com only offers to create an organization, you likely don't have admin access to the existing one. Since you use SSO, check with your company's admin, he can verify your access and raise a ticket Atlassian Support .

Hi @Cat. I understand your frustration!🫂 Unfortunately, Trello's documentation confirms that deleted checklists cannot be recovered. If you’ve copied the checklist to another card or have a backup, you may be able to recreate it from there. I agree that adding an undo option would be a really helpful improvement. Cheers,…

Nothing to thanks. We are here to help :)

Hi @Lee Willis You're right, another account would only shift the problem. Usually, another organization admin must remove your admin role, then remove your account from the organization. I suggest reaching out to Atlassian Billing & Licensing Support and explaining situation. You can submit a request even on Free. If you…

Hello @Maddalena Pradal I flagged this post for Atlassian Support's attention. I hope you get an answer soon. Wishing you a great day. Cheers, Arek🤠🧙‍♂️

Hello @Jamie Nickerson Here's a potentially related unresolved bug: ROVO-886. Could you try creating a simple Jira work item using Ask Rovo directly, rather than your custom agent?Also check the debug response and contact Atlassian Support with the request ID. We, as community members, won't be able to check that, but…

Hi @priyakshi Are users accessing Jira via your site URL or a JSM Help Center link? Since their licenses are valid, ask your Jira administrator to verify product access, group membership, and recent SSO changes. If everything looks correct, your admin can also contact Atlassian Support. Cheers, Arek 🤠🧙‍♂️

Hi @Rajeev Singh Welcome to the Community! We're community members, not Atlassian Support, so we’re unable to manage external Confluence instances. Your screenshot show a company-managed Confluence site. For help requesting an account or access, please reach out to your organization’s IT team or Confluence administrator.…

Hi @Said ben naceur I flagged this on Champion Support Channel. Cheers, Arek🤠🧙‍♂️

Hello @forkey If you still will have problems after waiting some time, contact Atlassian Billing & Licensing Support with the Anonymous ID. Cheers, Arek 🤠🧙‍♂️

Hi @Corina Baltazar Trello Support can’t transfer Workspace admin permissions. If there’s no other admin and you can’t recover the former account, move your boards to a new Workspace. More details here. Are you using a Free or paid Workspace? Cheers, Arek 🤠🧙‍♂️

Hi @Sarah.wright I found an existing feature request that matches what you're describing: JSDCLOUD-19261. It's currently Gathering Interest. Incident warning shown for Affected services isn't available for Assets custom fields. As a workaround, check the object's Connected Jira work items or use JQL to find related open…

Hi @Mateo Talbot Sorry to hear that! Unfortunately, Loom confirms that permanently deleted videos cannot be recovered, even by Support. Please check your Archived videos, as those can be restored. You already have open ticket, so i suggest just continuing there to get that confirmation! 😊. Cheers, Arek 🤠🧙‍♂️

Hello @Bozidar I flagged this post to Atlassian Support attention. Cheers, Arek🤠🧙‍♂️

@Mauricio Silva You can contact Atlassian's Billing & Licensing Support directly here: https://www.atlassian.com/company/contact/purchasing-licensing You don't need administrator access to submit a request. Just select the appropriate account-related category and follow the form until you see “Need more help?” You may need…

Hello @Biswajit Das Welcome to the community! Rovo should be available during your Premium trial. Please check Atlassian Administration → AI and Rovo → Access, and make sure your organization admin uses a verified business email domain. Manage Rovo access | Atlassian Support When you mention two domains, do you mean two…

Hi @Mauricio Silva Welcome to the Community! I’m sorry, but we're community members rather than Atlassian Support, so we’re unable to transfer site ownership or admin permissions. You may want to contact Atlassian Support for help. If the previous administrator was the only organization admin, your billing administrator or…

Hi @Jorge Aznar Nadal, Thanks for sharing your suggestion! Just to clarify, the Atlassian Community is mainly a space for discussions and peer support. We’re always happy to hear your feedback here, though posting it doesn't automatically create a tracked feature request. Also that what you try, you can achieve today with…

Nothing to thanks. We are here to help.

Hi @Arun Vijayan Thanks for sharing the screenshots! Both Jira and Confluence are showing warning icons on their Standard plans. Along with the payment error, this may point to a subscription issue. Since you've already contacted Billing Support, it may help to send them these screenshots and ask them to confirm the…

Hi @hsl Atlassian confirmed BBS-256705 is closed. Sourcetree issues are handled through the Community, not dedicated technical support. However, the underlying problem may remain unresolved. Since we've already identified the DLLs blocked by Windows Smart App Control, I suggest reporting this through the Sourcetree Windows…

Hello @Antonio Jose da Silva I'd recommend contacting Atlassian Support with the failed call timestamps, carrier details and any available errors. They can investigate the provider-side delivery logs. Cheers, Arek🤠🧙‍♂️

Hello @sankalp.khare You can easily create a dropdown linked to the Jira Priority field and leave the form open so customers can make edits. There's already a step-by-step guide to walk you through it: Cheers, Arek🤠🧙‍♂️

Hi @Yair katz When you try to add a card, what happens? Is the button missing, or does the card disappear after you save? It may also help to confirm that you're a board member and that your Workspace isn’t read-only because of the Free plan collaborator limit.…