I am trying to cancel our OpsGenie workspace all together. I am having trouble finding someone to talk to about this or even a way to submit a ticket. https://leidos.app.opsgenie.com/alert/list
Last I checked you should be able to go to your Org Admin controls and merely cancel said subscription provided you have billing admin access.
Otherwise you'll need to reach out to Atlassian Billing support with appropriate credentials.
https://www.atlassian.com/licensing/opsgenie
https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/
Billing support:
https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/
Be sure to read the fine print - app subscriptions while they shut down - may have timers attached. Check for content or anything you don't want to lose.
If this is in lieu of a migration - it will self shut down after a period of time unless you trigger it manually.
https://www.atlassian.com/software/opsgenie/migration
Hi @Marc Anderson,
Just to add to Matthew's reply: cancelling your subscription and permanently deleting your Opsgenie account are two separate actions.
You can find the deletion instructions here.
If you're struggling to reach Billing Support, my fellow Community Champion Tomislav has written a step-by-step guide.
Cheers, Arek 🤠🧙♂️
Thank you for this! The link to Tomislav's post wast very helpful!
All credits to @Tomislav Tobijas for great article :)
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