document genrator xray

Question

I am using Jira Cloud; is there any known Jira issue regarding the execution of Xray reports using the Document Generator?

Ciro · Answer

Hello,

Adding to the answers above: Xray has a public issue tracker, so you can check known Document Generator bugs yourself, no login needed:

https://jira.getxray.app/issues/?jql=project%20%3D%20XRAYCLOUD%20AND%20text%20~%20%22Document%20Generator%22%20ORDER%20BY%20updated%20DESC

A recent unresolved one, for example, is XRAYCLOUD-11085: the export fails when a template uses Links[n].IssuesInEpic and the issue also links to non-epic issues.

Also worth knowing: Document Generator runs at most six exports at the same time per instance, and extra ones show an error.

If you can share the error, or what goes wrong (no file, blank fields, wrong data), it's easier to match it to a known issue.

Shalini Pradhan · Answer

Hello @Santiago Pedrosa ,

Good day! Welcome to Atlassian Community :)

As Xray is a third party application managed by vendor: Xblend, all app related queries are handled by them. You can reach out to them here:

https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support

Also I checked in their status page here.  I dont see any issues reported as such. Its best to check with them once.

Thank you!

Arkadiusz Wroblewski · Answer

Hello @Santiago Pedrosa

Xray is a third-party app, so you can also contact Xray Support.

Cheers,

Arek 🤠