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Has anyone experienced Loom recaps containing content from a completely unrelated meeting?
We had a case where the meeting transcript is correct, but the Loom AI recap contains completely unrelated topics, names, and action items that were never discussed in the meeting. Even more concerning: the names and content in the recap are not related to our company at all. This raises a serious question about where this…
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Retreive Access to Loom Account
Hi there, I’m circling back here and hope someone can help. I would like to understand why and how we can retrieve access to our Loom account, previously opened by [email address removed for privacy] for Wander + Ivy and was then switched to my access ([email address removed for privacy]). When we try to login we get a…
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How can we recover videos from a deleted Loom account of a former employee (free plan, no Atlassian
Hi everyone, a former employee of our company recorded internal tutorial videos on Loom using his work email on our company domain. After he left, his email was deactivated. We have since reactivated the address (we own the domain) and tried every login method – Loom password reset, Atlassian password reset, and Google…
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I started a video and hit pause, but when I returned it doesn't allow me to continue recording.
Is it possible to add to the recording after this situation occurred and Loom completed the video?
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creator lite deactivation
if i deactivate all of our creator lite accounts that do not need creator status, how will those people still access the workspace to watch the videos?
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Ich möchte das kostenlose Probeabo sofort löschen
Da ich das Atlassian Programm Webstuhl nicht brauche möchte ich es mit sofortiger Wirkung kündigen oder löschen, Leider teilt mir das Programm mit da ich verbundene Abonements hätte geht das nicht. Ich möchte aber das Abo mit sofortiger Wirkung kündigen. Ich habe alle Vorschläge benutzt es ist mir nicht möglich zu löschen…
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Request for a refund
Hello Loom Support Team, I have not been using my Loom subscription and did not knowingly consent to its automatic renewal. However, I was just charged $18 for a renewed subscription that I do not intend to use. Please cancel my subscription immediately, disable any future automatic renewals, and issue a full refund of the…
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Ich kann dieses Abo nicht löschen deshalb benötige ich eine E-Mail Adresse wohin ich mich wenden kan
Ich suche dringend die E-Mail Adresse von Atlassian
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Creator lite
With the deprecation of creator lite -- will external users still be able to view Loom videos, even if they don't have a paid account? We use loom a lot for enablement materials and need sales and tech teams to be able to view the content, even if they no longer have user profiles.
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How do I view Loom videos
With the Loom integration with Atlassian, how can people still view Loom videos if they don't need a Loom account to create videos? Or does everyone need to have a Loom Creator account to view a Loom video?
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How do I cancel a subscription
* I’ve finished my free week and want to cancel my subscription
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Just want to cancel my loom account and have my service end when my started my service
I see loom has been gobbled up by this Atlassian corp. Just wanted loom and I will miss it. I saw somewhere that if I cancel my subscription, it just ends. Well, that's not fair. I want to cancel when my subscription is up. Wading through the Atlassian maze to reach anyone, maybe I can get some help here.
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Loom does not let me record
why does nothing happen when i click record
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Unable to Create Workspace on Initial Login/Signup
Many in my organization use Loom. I am trying to create a Loom account using my work email but when I get to the join a workspace or create a new workspace step, I get an error that says "Something went wrong. Please try again." I have cleared cache, used different browsers, but nothing gets me past that step. I can log in…
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No sound whend ownloading
I have recorded and edited a loom video. It plays ok in browser but when I download the mp4 video file, the sound is lost form the video. I tried different players but the players work fine on other videos. Why do I get Loom Downloads without sound?
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Videos not saving to watch later
Hello I used to get links to videos and be able to save those videos to my watch later to view later. But recently despite doing nothing different, videos from that same person are not now appearing in my watch later despite saving them there. I am doing nothing different to before when it did work. Can anyone help as to…
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Refund request
Hi Atlassian Support, I would like to request a refund for the Loom Business + AI charges made after May 29, 2026. On May 29, I believed I had successfully cancelled/deactivated my Loom subscription. In Atlassian Billing, I can see a Loom entitlement that was indeed deactivated on May 29, 2026. However, I have now…
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how to cancel subscription
I tried Loom for a trial period, and now they are billing me using an old credit card linked to my Atlassian account. I can't find where to cancel the subscription, even after going through all the FAQs. Anyone else having this issue? I went to the Workspace Settings page, and couldn't find the "PLAN & BILLING" Tab that…
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Is there a way to see or get Jira, Confluence links and other links right from video summary?
When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video.
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I didn't subscribe to your services. How can I unsubscribe?
I didn't subscribe to your services. How can I unsubscribe? I need a specific specialist who can help. Your services are not needed.
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How do I remove a Creator Lite user from my legacy loom account before it is merged?
I currently have a legacy loom account and I'm getting messages about removing creator-like people before it gets merged so I don't get charged for them. This person no longer works with me and I cannot change her settings inside loom itself. That function appears to be disabled and she is not visible in my lesson account.…
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I need to cancel my account
I need to cancel my account
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Loom account access lost after Atlassian migration
Loom account access lost after Atlassian migration Hi Loom/Atlassian team, I’m an existing Loom user and I have suddenly lost access to my original Loom account following the Atlassian migration. When I originally tried to log in to Loom using Google, I received the message: “Please use Single Sign-On to sign in to this…
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Loom/Atlassian Admin Center Enhancements Coming?
Will there be enhancements coming to the Loom admin section and will it ever go back to being embedded in the actual Loom site instead of pushing you over into a dilapidated atlassian admin page? The "new" atlassian admin center for managing our Loom accounts is dreadful. Simple things like being able to filter or sort by…
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Refund request
To Atlassian Billing Support, I am writing to formally dispute charges on my most recent Loom Business + AI invoice and to request an immediate refund of $72. Here is a summary of the issue: - I have held a single Loom Business + AI license for the past three to four months, paying $24/month. - My most recent invoice…