how to cancel subscription

Question

I tried Loom for a trial period, and now they are billing me using an old credit card linked to my Atlassian account.  I can't find where to cancel the subscription, even after going through all the FAQs.  Anyone else having this issue?

I went to the Workspace Settings page, and couldn't find the "PLAN & BILLING" Tab that they outline in the instructions.  Any help?

Arkadiusz Wroblewski · Answer

Haha you was 2 minutes faster. "Great 🧠 thinking same"🤠🙃

Arkadiusz Wroblewski · Answer

Hello @Colleen Callahan

https://support.atlassian.com/loom/docs/loom-customer-integration-with-atlassian-pricing-billing-and-role-changes/

Loom billing is split between old Loom and new Atlassian systems. If your account is integrated with Atlassian, manage subscriptions at admin.atlassian.com → Billing → Subscriptions, not Workspace Settings → Plan & Billing.

Best,

Arek 🤠

Tomislav Tobijas · Answer

Hi @Colleen Callahan ,

If your Loom is integrated with the Atlassian platform, then you'd need to navigate to https://admin.atlassian.com/billing/ and cancel it from there.

This should be explained here: Downgrade or cancel your Loom plan 📚

If you stumble upon any issues or if you have any specific questions, you can reach out to the official Loom or Atlassian billing support teams here 🎟️:

* Need help with your Loom account? Here’s how to contact Support

* Atlassian Support: Pricing, Billing & Licensing

Cheers,
Tobi