-
Automation with Else/If statements creates 2 copies of ticket
I have an automated form where different tickets are created in 2 different Jira Cloud instances based on Else/If statements. When I run this 2 stories are created in the Health project. I've reviewed the conditions and they appear to be exclusive. Can you help me figure out why 2 tickets are created for 1 entry? Here's my…
-
How do teams organize Jira work across multiple product and packaging projects?
I’m interested in how teams organize Jira when they manage several types of projects at the same time. For example, a company such as Silver Edge Packaging may have work across product development, website updates, marketing, design, content, and customer related requests. These activities can involve different teams but…
-
Jira DC - How to build an automation or scriptrunner which display the time in Statues?
Hello Everyone, however it's becoming an "oldtimer" question but really important for us. We'll move to Cloud 1 year from now but several projects need from now till the migration (so in the upcoming 12 months) a solution. I'm aware that there are several plugins, even free ones but we have now a plugin purchase freeze…
-
Access | Jennifer Kennedy A1124908
Jennifer Kennedy A1124908 - is needing basic access to log into Jira.
-
App - WBS Gantt-Chart : can we add existing cross project epic underneath an story of a Gantt
As i creates a Gantt structure in a Project A, under each story/issue task, i would need to add an existing epic from Project B. I create an link item as Contains in. So i would need it appears as below : Issue 1 (project A) Epic-xxx (project B). However, the Gantt put Issue 1 in project A row and issue B in Project B row…
-
Two active Workflow Schemas in one project
Hi. My question is about non-correct REST API work in Jira Data Center v.9.12. I have a problem with additing Workflow Scheme in project via POST /rest/api/2/project. I have developed an application for easy project creation. The user selects the types of tasks he needs, and the application creates and configures all the…
-
JXL Sheet Structure for Linked Items
We use Jira Cloud Enterprise and I have a need to set up a Sheets Structure where Bug worktype items nest under the item under which they are linked via 'relates to'. Bugs and Stories are both at the same level (the level right below Epics). So out of the box the Bugs and Stories fall under the parent Epic. When I link the…
-
Best approach for preserving issue links during phased Jira Data Center to Cloud migration?
We're migrating Jira Data Center projects to Jira Cloud in phases rather than performing a full-instance migration. We're running into a challenge with issue links between projects that are migrated at different times. Example Project A has been migrated to Jira Cloud. Project B remains in Jira Data Center and will be…
-
CLAUDE MCP with Atlassian
Hi, I'm writing to report a regression in the Atlassian MCP server affecting Jira Product Discovery (JPD) Insight creation. Until last week, I was able to create Insights on JPD ideas directly via the Atlassian MCP (connected through Claude). This week, the capability is no longer available, the relevant tool no longer…
-
Work Items as Sidebar
Hi. My work items, like Requests, Epics, and tasks, are opening in the sidebar instead of the current page. This is the worst update ever. How can I disable this and make items open on the current page as usual?
-
Need help reactivating Free Jira site - "Contact support to reactivate" error
Hi Atlassian Team, I recently downgraded my Jira site from a Premium trial to a Free plan, and now my site is deactivated. When I try to access it, I receive the following error message: "Contact support to reactivate. Copy this Entitlement number." Since I am now on a Free plan, I am unable to create a standard support…
-
Original Estimate to made mandatory for all Spaces
Hi Team, We need to update all Spaces - Jira workflows for all teams to mandate a non-zero Original Estimate value when any work is assigned. The purpose of this to ensure no task assigned to any developer without an estimate. Also developers must log time spent on each task. This ensures everyone knows who worked on what…
-
Using Jira automation to extract text from email created work item to update the work item Summary
I have read thru several posts in the forum and can't quite find the answer to my situation... Scenario: I have specific platform tools that create Jira work items by sending an email. The body of the email becomes the work item description, and I create a custom work item summary based on the platform and some other minor…
-
Urgent – Certains e-mails ne génèrent pas de tickets Jira
Bonjour, Nous rencontrons actuellement un problème avec Jira : certains e-mails envoyés ne génèrent pas de tickets. Ce dysfonctionnement nous fait potentiellement passer à côté de nombreuses demandes importantes, notamment pour l’équipe RH (SOS-RH) et l'equipe IT (support-fr). Nous avons constaté que certains e-mails sont…
-
History tab shows "updated the Labels" but no longer displays what changed
Hello, having an issue with the label field: Activity → History tab on our Jira site has stopped showing the old and new values for the Labels field. The entries themselves are still there — "User X updated the Labels, 24 September 2026 at 14:08" — but nothing is displayed underneath. However, I am able to see the full…
-
Using Shared Mailbox as Mail Handlers
Hi all, I'm trying to configure Jira in a way that, when the user sends an email, the task would be created automatically. I created a shared mailbox and delegated to my email. In Jira>System>Income Mail I added my email (That has license) Then in Jira>System>Mail Handlers>I added my project and I considered my shared…
-
Jira Cloud Board – "Create" button disappears after modifying board filter JQL
Details We are using a Jira Cloud Scrum board called QA Board within a single space (Web_Dev). Within this space, we operate two boards by design: * QA Board → handles Bug issues only * Work Board → handles all other issue types (Story, Task, Epic, Subtask) The QA Board is filtered to show only Bug-type issues. The…
-
Failing Callback via Oauth
We are facing an Atlassian OAuth 2.0 callback issue. The important point is that the QA callback URL itself works with one existing Atlassian OAuth app. However, when we configure the exact same QA callback URL in other/new Atlassian OAuth apps after changing the configuarations like callback url and secret/ID but all…
-
What is the best test management tool for Jira?
I’m currently working as a QA Manager for a mid-sized SaaS company that develops project management and collaboration software. We use Jira for issue tracking and managing our development sprints, and now we’re looking for a dedicated test management tool that integrates well with Jira. I’ve done quite a bit of research on…
-
Different Original Estimate value on jira card vs OE in status great gadget
We are using Great Gadgets time in status to view the work item age of in progress work. We have some examples where the original estimate value of a card is 3 days. This has not been edited in anyway, set at 3 days and visible in the card and filter as 3d. However, the time in status gadget is showing 1d for original…
-
How can I automatically add a user to a Jira group when they are added to a project?
Hi @everyone, I’m trying to understand whether Jira supports automatically adding a user to a specific group when that user is added to a project. For example: A user is added as a project member. Jira automatically adds that user to a predefined group. If the user is removed from the project, they are also removed from…
-
Is there a way to see which users are using each Marketplace app in Jira Cloud?
Hi everyone, We are reviewing the Marketplace apps installed on our Jira Cloud instance and would like to understand the actual usage of each app. Is there any native Jira Cloud feature, report, or API that can provide the following information? Total number of Marketplace apps installed on our Jira Cloud instance Complete…
-
Scrum Master Jira Training
As a scrum master new to Jira, what trainings are best?
-
We can't access our tickets since yesterday morning 9:00am uk time.
Hi Guys, We are having issues since yesterday morning accessing our tickets. Is there anything that can be done to resolve this ?
-
Hi, how can I connect Cursor with Jira?
I have already connected Claude with Jira, and the setup was quite straightforward using the Atlassian connector in Claude, which uses MCP. My expectation for the Cursor–Jira integration is the following: Cursor would have access to the current codebase, and through the Jira integration, it could fetch the details of a…