Hey there! i somehow don't get this automation to work in our service desk. What we have: a group called "internal employees" a status called "internal update" What i want: If a us...
Hey everyone, I am looking for a solution how to disable the "Invite team" function in JSD. Project administrators can add agents with existing user accounts to their project. So they are able to ad...
How do I change a team members name Eks. how to change nrn - to Niklas - I can't find anyway to make changes ??
Hi there! We've recently moved from Confluence to Confluence Cloud and I'm taking the opportunity to update my libraries, page design and structure - however in this edition of Confluence I don't see...
Hi, A customer of ours wants us to create a application link to their Zoho Desk account. They currently are able to collaborate as a user in a specific amount of projects through a ...
List of all the users with the creation date, last login date and deletion/disabled dates (Service desk, software) List of all the roles of each user.
Hello everyone, I want to have the system send an email to the approver to approve or decline a Service request. So user sends in request with selected approver-> approve recieves email and appr...
I set a new team by adding a few members (atlassian.net/jira/people/team/). But I can't mention that team in Jira. However, I can mention this team in Confluence. I'd like to mention this team in Jir...
Hello, My Use Case is: My application must be notified if jira tast/issue(which has some custom fields) is getting close. I created a Jira webhook for the above use case, which looks like below:...
We are now using Clones an issue, and links in the listener in the scriptrunner. It's a nice feature, but the more target projects we manage, the more manual work we have to use. makes it hard to us...
Hi, We have a 500 users license for Crowd. We want to connect it to our AD to manage users. However, we have around 700 persons on AD. If we create a delegate authentification...
The following script returns the day of the first transition. the issue is that in order to see day I need to use Template of "Text Field (multi-line)". there is a time gap between my office and the ...
Hello! Do you have new buttons? For example
Hi Jira Support team, Our outsource cannot able to access their JIRA account and getting the below error and somethime show the error "Something went wrong while attempting to validate your credenti...
We use confluence for documentation of the features of our products and need to link some files for example wireframes, UIs and... I will create a specific folder for every page(feature) and c...
Hello, we cannot paste Text and Pictures into the description. The images are everytime gone and we have to add them manually is this working as designed or do we have to change something ? Thank ...
Hi, We recently bought a Confluence and Jira license. Is it possible to run both apps on a pure Apache / Nginx webserver? We have SSH access. Thank you in advance, Cheers.
Hi Team, I am working on JIRA administrator, But i am not able to add any gadgets in new dashboard, and existing dashboard i can't do any queries update. i verified the log files there is no error a...
Hi everybody. I am the jira admin, I want to ask how to adjust jira's system backup time and backup related issues. Hope everyone help me, I thank
I couldnt find much help for cloud related questions. I tried using all the possible URLs. And, i dont know what are all the prerequisites needs to be done.
Hi all , I have a problem regarding editing the items in the drop menu (MORE) from where can i access it in the admin setting ? Thanks & Regards
I have one question about searching function. I usually use search words like this. "@me list:Doing" or "@me list:To-Do" I want to check two different lists at once. But now, I only can verify t...
Hi I just created a next gen cloud servicedesk, but can't seem to find the setting where i can cahnge the email configuration. I want to configure the servicedesk to receive and send email ...
Where do i find the options for setting password expiry
Hello There, Whenever I re-open an issue and go back to "My Open Issues" window, I cant see them. Therefore I can't track my issues properly Regards Eftal
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