Top

Our team is need in of a detailed report on tickets, particularly how long one stays in a specific status. I.e., ABC-1 Ticket Status -> Open -> In Progress -> Escalated -> In Progress -&...

• Question
• cloud
• escalation
• jira-core-cloud
• jira-service-desk
• jql
• +1 more tag...

Hi team, I have a customer Jon Doe, who belongs to Organization A and Organization B. On creating a ticket at customer portal, he only gets option to share either with Org A or Org B, but not both. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi there, is there a proper definition, when exactly a project is shown in the <popular widget> or when a request type is shown in the <recent widget> of the customer portal? Whe ha...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to limit visibility of task for each team its my question to discuss. My bussines case: I will have a few ServiceDesk teams(Team1, Team2, Team3) Each team will have its own tasks Teams can...

• Question
• jira-service-desk

I run the support team for a multi-tenanted SaaS product and I'd like to transition to using Jira Service Desk for our customer help desk tickets. Is it possible to create a SSO using our database o...

• Question
• cloud
• jira-service-desk

For certain metrics, we need to show the time spent by a particular staff member who is working on a particular ticket on a monthly basis.  What is the best/correct way to track this time spent...

• Question
• jira
• jql
• time-tracking
• worklog

Creating a sub-task in the web app of Jira works seamlessly. Once created, it asks me for the product module and other fields which I am able to fill and then create the sub-task. However, In the ma...

• Question
• cloud
• jira-software

Hi everyone, Further to https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post On an account that has been granted project admin per...

• Question
• cloud
• jira-service-desk

Would it be possible change the shortcut? CTRL+SHIFT+B does not work in Chrome since it is captured by Chrome itself.  

• Question
• jira-software

How do I create a new issue type in a classic software?

• Question
• cloud
• jira-software

Hi, I am integrating testcomplete scripts with bamboo. In the default job I have created a script with cmd.exe as interpreter. I have provided the inline script location and the script body as ...

• Question
• bamboo

I integrated LDAP with Jira. Now who so ever has account registered in LDAP can access Jira. But I want to control the access with Group Access. For. e.g f anybody has access to "user" group he can l...

• Question
• jira
• jira-server
• server

Hi Team, We're planning to migrate all our users from all projects to the new proposed roles.  There can be one to one mapping or one to many mapping between old v/s new roles. Since, there a...

• Question
• cloud
• jira-cloud
• jira-software
• migration
• project-role
• +1 more tag...

So you have a load of pull requests ready to be merged to the same target branch. They all pass their individual pipelines. The target branch's pipeline has passed. They can all be merged to their...

• Question
• atl-pipelines
• bitbucket-pipelines
• cloud

Hi, following issue occurs in a customer's environment with Jira 7.13.11 and JSD 3.16.11: JSD behaves erratically, Projects can be created but noot loaded and so on: Log shows: 2020-08-05 18:11:4...

• Question
• jira-service-desk

All,  We have created a new project a confluence, and link it to our Jira board, but I can't access Jira. It loops forever and then I get the " It looks like our database is taking a little lo...

• Question
• cloud
• jira-software

For Jira-Server, will The Scheduler send any form of notification (in Jira and/or via email) if a issue execution failes?  If not, will this feature become available for Jira-Server in the futur...

• Question
• addon-pl.com.tt.jira.plugin.theschedulerpro
• cloud
• jira-server
• jira-software
• the-scheduler

Hi. I have several Scriptrunner jobs which call to the some groovy program with diferrent initial code, so I have to copy-paste the some program and change this parameter. Is there any way to ...

• Question
• jira-software
• jira-software-server
• server

I have upgraded the jira 7.2 to 8.10.1, but when i tried to start the jira service. Its throwing the error as below :   Server startup logs are located in /opt/atlassian/jiranew/atlassian-jir...

• Question
• jira
• jira-server
• server

Hi One of our users has had a new laptop and can not remember her password to log-in to our service desk.  When she clicks forgot password does not receive an email, please can you help Regard...

• Question
• cloud
• jira-service-desk

I looked at Project Automation but did not find a rule. There are rules around SLAs however there`s nothing around triggering emails when an issue is not updated in the last 24 hours.

• Question
• jira-service-desk

Good Morning, We have a user who receives notifications for a project in question, but by reviewing the project workflow, we do not find the user configured anywhere, nor do we know where it can be ...

• Question
• jira

Hello, I have a page with 2 tables : the 2 tables have the same first column, containing the team members' names. In edit mode, I sized the first columns of each table to have more or less the same...

• Question
• confluence
• confluence-server
• server

Hello Team, I am searching for the solution how we can proceed with clone and move in a bulk. 1) clone all issue with specific issue type "A" in  structure 2) move all cloned issue to other s...

• Question
• addon-com.almworks.jira.structure
• cloud
• jira-software
• structure

We use Jira Cloud Migration Assistant to test migrating projects from jira server to jira cloud However, we could not see the issues of the projects The message is "This project isn't availabl...

• Question
• cloud
• jira-service-desk