unable to connect my Jira cloud addon for Outlook to Jira

[Naveen Anumakonda]

Hello,

I used to be able to add issues directly from my outlook inbox to an existing issue without leaving the inbox. but now i cannot even log into jira (connect now button is doing its job). how to fix this issue?

Kindly advise!

thanks.

[Arkadiusz Wroblewski]

Hello and welcome to the community @Naveen Anumakonda 

To test:

1. Log into your Jira site normally in a browser.

2. In the same browser, log into id.atlassian.com using your organization's normal authentication.

Open Outlook on the web, then the Jira Cloud for Outlook add-in, and try Connect now there.

At least that worked for me. After that, the add-on started to function properly in the app as well. I had the same problem some time ago, and doing that in Outlook Web instead of the app solved that for the app also.

Best,

Arek 🤠 

[Adriano Garruba]

Do you have any error messages?

Are you using your private Outlook email or your company one?

I am asking this because some company email accounts might have a security blocker to connect any add-ons to a third party 

Suggestion

1. If you can, try with a different email in Outlook, to see if blocker is at email level.

2. Try also from the web: outlook.office.com/mail/. From there, use https://developer.chrome.com/docs/devtools/open 

Otherwise, try also to uninstall and reinstall the add-on.

If you have any errors, share them here

---

---