Opsgenie

Hello, We purchased Opsgenie with stardard plan recently. Ive got pretty much all other things sorted out, but voice notifications are causing some issues. Ive updated my user profile to have mob...

• Question
• opsgenie

Hi, I have the following questions about the OpsGenie to JSM integration:  How do I control the fields that OpsGenie will pass to JSM. At present, all that is passed is the summary. I unders...

• Question
• jira-cloud
• jira-service-management
• opsgenie

Dear all, From my email integration, I would like to test on my trial standard instance the possibility to configured different notification path based on priortity level. For exemple : if priori...

• Question
• opsgenie

Hi, We often have need to put a temporary redirect on alert escalations - when people are away for a short time for an appointment, a day off, or they are just involved in a separate incident. Does...

• Question
• cloud
• escalation
• holiday
• opsgenie

Hello,   I'm testing the Opsgenie integration throught Java SDK for a customer that uses Opsgenie for Alert management. I'm using a Trial account as we use Atlassian products extensively but no...

• Question
• cloud
• opsgenie

Hello, We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents.  Is there a best practice way how to use these two systems togeth...

• Question
• opsgenie

I would like to add more "facts" to the MS Teams card, created by the MS Teams v2 integration. Especially, I would like to list the desired "details" values in the Teams card. This would help to make...

• Question
• cloud
• ms-teams
• opsgenie

Dear all, I am actually evaluating opsgenie and I am facing to a really fuzzy field used when creating alert or incident. Those fields are Action and Extra properties. Does anyone have any sam...

• Question
• atl-gruland
• opsgenie

Hello Community, I have a pretty special use case which I'd love to use OpsGenie for. To distinct systems (hosted in-house with us) should send heartbeats to OpsGenie (using the plain built-in hear...

• Question
• opsgenie

Hello, We have a scenario where we have engineers with different management teams on call and then we have a second schedule with 'management teams' specified for that engineer. Example Engineer-A...

• Question
• opsgenie

We launched the first version of the Incident investigation view in April of 2020 for Bitbucket Pipelines. Shortly after that, we added the ability to investigate deployment-related incidents in Opsg...

• Article
• opsgenie
• gitlab

Dear all, we try to installl the opsgenie mobile application. After installation is ask to login, then I provide my account but opsgenie does not ask to which opsgenie instance to connect to. My a...

• Question
• opsgenie

Dear all, We are actually evaluating opsgenie from a trial version of jira cloud. We have created a simple email integration to send alert via email which works fine and define a team with schedule...

• Question
• opsgenie

Dear all, I have seen in a general broadcast of opsgenie that when an incident is created, the demo was showing an autoamtic chanel creation #incident_id in which is refer in an incident field in or...

• Question
• opsgenie

Hi I try to setup MS Teams OpsGenie integration flowing the V2 integration guide 1. MS Teams refuse to load the bot packages that are provided for download  getting Error while reading mani...

• Question
• cloud
• integration
• opsgenie

When creating a Zoom conference call from Opsgenie (via Zoom integration), the creator of the Zoom call from the Incident details page is able to open the Zoom call / link without any issues. The ...

• Question
• cloud
• opsgenie

Hello, We are evaluating opsgenie and I am not able to add more than one rule for my team. Any idea why I can create only one rule or why the Add rule button is not appearing any more ? Note t...

• Question
• opsgenie

Dear all, We need to try to automate as much things we can and we were thinking of a scenario during our evaluation of opsgenie. Question 1 :  Is there a way to create automatically an incide...

• Question
• opsgenie

Dear all, I am evaluating opsgenie and I am actually checking how the different type of notification works. In the notification setting I have set it up to be all ( email, sms, voice call) In appa...

• Question
• opsgenie

I have a rotation in my testing calendar for myself weekdays until December 3rd, 2021 However on opening the Calendar in Outlook, it only shows the events up to the end of June 2021. I have noticed...

• Question
• opsgenie

We have our on-call rotation based on weekend support with our engineers on rotation from Friday night to Sunday night. Is there a report that can be run on Monday (for example) to show who is on ca...

• Question
• opsgenie

Dear all, We are actually running Jira in a Datacenter architecture and we would like to evaluate opsgenie integration for which we will need to build a POC demo for our stackholders. I have read t...

• Question
• opsgenie

Hi, we have a Jira Standard subscription included with OpsGenie. We configured an Email and JSM integration on the Teams page in OpsGenie. The goal is that when a new email is sent to this OpsGeni...

• Question
• email
• jira-service-management
• opsgenie

Hey everyone, I am currently trying to achieve the following: We have a customer who runs JIRA datacenter cluster via the Azure Template (https://azuremarketplace.microsoft.com/en-us/marketplace/app...

• Question
• azure
• cloud
• opsgenie

I am wanting to extract incident data for reporting purposes in a separate database. Is there a way to be alerted (via webhook) when an incident is changed in any way? I see the alert webhooks (which...

• Question
• cloud
• opsgenie